Network Change Communications Officer

V/Line; Flinders; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free myki travel

Flexible working

Supportive team environment

Job summary

V/Line is seeking a Network Change Communications professional for a 12-month, full-time fixed term contract based in the CBD of Melbourne with hybrid working arrangements. The role focuses on collecting, analysing and delivering timely train and coach service communications to customers and staff through multiple channels.

You will coordinate communications for planned disruptions across the V/Line network, developing materials, supporting strategic plans and working with multiple stakeholders

Qualifications

• Experience developing and delivering accurate, customer-focused communications across multiple channels within tight timeframes.
• Ability to analyse and interpret complex operational information and translate it into clear, concise communications.
• Ability to build effective working relationships and collaborate with diverse stakeholders to achieve communication outcomes.

Responsibilities

• Plan, develop and distribute planned disruption communications across multiple channels.
• Support the development of strategic communications plans for major planned disruptions.
• Prepare and distribute staff briefings to ensure frontline teams are informed of planned service changes.
• Identify communication tactics that help mitigate customer issues and risks associated with planned disruptions.
• Build and maintain strong relationships with internal and external stakeholders.
• Manage multiple competing deadlines and prioritise time-critical work.

Job description

Deliver information that keeps Victoria moving

CBD Location | Hybrid

12 Months, Full-Time Fixed Term Contract

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

This is a great opportunity to join V/Line's Network Change Communications team, responsible for the collection, analysis and delivery of timely and accurate train and coach service communication to customers and staff through a variety of channels, including digital and on-network communications.

You will coordinate communications for planned disruptions across the V/Line network, including maintenance works, project upgrades, special events and public holiday timetables. Working in a fast-paced environment, you will develop communication materials, support strategic communications planning and work closely with a range of internal and external stakeholders to ensure customers receive clear, accurate and timely information

This is a 12-month, fixed term contract.

Key accountabilities include:

Plan, develop and distribute planned disruption communications across multiple channels.

Support the development of strategic communications plans for major planned disruptions.

Prepare and distribute staff briefings to ensure frontline teams are informed of planned service changes.

Identify communication tactics that help mitigate customer issues and risks associated with planned disruptions.

Build and maintain strong relationships with internal and external stakeholders.

Manage multiple competing deadlines and prioritise time-critical work.

About you

The ability to build strong relationships and work to tight deadlines will be highly valued in this role, helping to ensure clear, accurate and timely communication across a diverse range of audiences.

Our ideal candidate will possess the following key selection criteria:

Experience developing and delivering accurate, customer-focused communications across multiple channels within tight timeframes.

Demonstrated ability to analyse and interpret complex operational information and translate it into clear, concise and audience-appropriate communications.

Proven experience building effective working relationships and collaborating with diverse stakeholders to achieve communication outcomes.

Demonstrated ability to manage competing priorities and deliver communication outcomes in a fast-paced operational environment.

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [e-mail] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer.

The selection process may include aptitude assessments, a behavioural interview and a medical risk category 4 check.