Network Category Performance Specialist

SILK Laser Clinics; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Wesfarmers Health benefits

Product discounts

Flexible location Sydney or Adelaide

Job summary

MediAesthetics, home to SILK Laser Clinics, Australian Skin Clinics and Clear Skincare Clinics, is seeking a Network Category Performance Specialist to join the Education team. You will partner with franchise partners, clinics and suppliers to lift category performance across our national network and drive clinical excellence.

Reporting to the Head of Education & Network Category Performance, you will deliver advanced coaching, education and mentoring, develop treatment protocols and support

Qualifications

• 5+ years' experience delivering Skin and Laser Hair Removal treatments.
• Proven coaching/education or mentoring experience with therapists and clinics.
• Experience in a franchised or multi-site network environment.
• Strong knowledge of skin physiology, treatment suitability and outcomes planning.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Identify performance opportunities and capability gaps across clinics and regions.
• Deliver advanced coaching, education and mentoring across Laser, Skin and Body categories.
• Support targeted clinic performance improvement initiatives with BDMs.
• Build technical capability and clinical confidence across teams.
• Collaborate with suppliers to deliver workshops and category training.
• Support rollout of new products, devices and treatments network-wide.
• Develop treatment protocols and supporting education materials.

Skills

Skin & Laser Hair Removal

Clinical Aesthetics

Coaching & Education

Stakeholder Engagement

Presentation Skills

Education

Certificate IV in Beauty Therapy

Job description

Shape the Future of Clinical Excellence Across Australia's Leading Aesthetics Brands

Due to an internal promotion, an exciting opportunity has become available for a Network Category Performance Specialist to join our Education team at MediAesthetics.

At MediAesthetics, we're home to some of Australia's leading aesthetics and skincare brands, including SILK Laser Clinics, Australian Skin Clinics and Clear Skincare Clinics. With a national network of clinics and ambitious growth plans, we're investing in clinical excellence, capability development and category performance to ensure we continue delivering exceptional client outcomes.

We're looking for an experienced Skin, Laser and Aesthetics professional who combines advanced technical expertise with a passion for coaching, education and performance improvement.

This is more than a training role. You'll partner with clinics, franchise partners, suppliers and business leaders to strengthen capability, lift category performance and help shape the future of our Laser, Skin and Body service offering across the network.

If you're passionate about developing people, driving clinical excellence and influencing outcomes at scale, we'd love to hear from you.

About the Role

Reporting to the Head of Education & Network Category Performance, you'll play a key role in supporting the growth, capability and performance of our Laser, Skin and Body categories across the MediAesthetics network.

You'll work closely with Business Development Managers, Education, Commercial Category teams, Franchise Partners and clinic teams to identify performance opportunities, deliver targeted coaching and ensure a consistent standard of technical excellence across our brands.

You'll also support the rollout of new products, devices and treatments, helping clinics successfully adopt new innovations while maintaining exceptional customer experiences and commercial outcomes.

What You'll Be Doing

• Partner with Commercial Category teams to identify performance opportunities and capability gaps across clinics and regions.
• Deliver advanced coaching, education and mentoring across Laser, Skin and Body treatment categories.
• Work alongside Business Development Managers to support targeted clinic performance improvement initiatives.
• Build technical capability and clinical confidence across therapists and clinic teams.
• Partner with suppliers to deliver advanced workshops, education programs and category training.
• Support the implementation of new products, devices and treatments across the network.
• Develop and refine treatment protocols, technical resources and supporting education materials.
• Manage category support tickets and identify trends that inform future training and capability initiatives.
• Gather clinic feedback and insights to improve category performance and future rollouts.li>
• Provide operational and technical input into new product development, promotional activities and category initiatives.
• Support treatment planning approaches that deliver both outstanding client outcomes and sustainable commercial performance.
• Contribute to the ongoing evolution of our Skin, Laser and Body categories, ensuring they remain leaders in innovation, education and results.

What You'll Bring

• 5+ years' experience delivering Skin and Laser Hair Removal treatments.
• Demonstrated expertise across clinical aesthetics, treatment planning and client consultation.
• Previous experience coaching, mentoring or educating therapists and clinic teams.
• Experience working within a franchised, multi-site or network-based environment.
• Strong understanding of skin physiology, treatment suitability, contraindications and outcome-based treatment planning.
• Excellent stakeholder engagement and influencing skills.
• Strong communication and presentation capability.
• A proactive and solutions-focused approach.
• Ability to work independently while building strong relationships across a broad stakeholder group.
• Certificate IV in Beauty Therapy or higher qualification.

The following experience will be highly regarded:

• Body treatment category experience.
• Development of treatment protocols and clinical resources.
• New product or device rollouts.
• Clinic openings or implementation projects.
• Working closely with suppliers and manufacturers to deliver education initiatives.

Why Join Us?

• Work across three of Australia's most recognised aesthetics and skincare brands.
• Make a direct impact on clinic capability, customer outcomes and category performance at a national level.
• Partner with industry-leading suppliers, educators and business leaders.
• Influence the future direction of our Laser, Skin and Body service offering.
• Flexible location based in Sydney or Adelaide.
• Career development opportunities within a growing healthcare and retail organisation.
• Wesfarmers Health employee benefits and product discounts.
• Be part of a team passionate about innovation, education and delivering exceptional customer experiences.

Ready to Elevate Clinical Capability Across Our Network?

If you're an experienced aesthetics professional who thrives on coaching others, improving performance and delivering exceptional outcomes, we'd love to hear from you.