Network Analyst

Qantas Group; City of Melbourne; Hybrid; AUD 95,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Career growth opportunities

Staff travel program

Job summary

Jetstar is seeking a highly analytical Network Analyst to support monitoring, governance, reporting and automation of Network and Voice services. You will work with infrastructure, security, service delivery and vendors to drive improvements and insights for informed decisions.

You will develop Power BI dashboards, automate workflows, and contribute to ITSM governance and risk management across our technology environment with a collaborative, hybrid team.

Qualifications

• Strong Power BI, dashboard development and analytics skills.
• Experience building dashboards and KPI reporting for stakeholders.
• Ability to automate repetitive tasks and processes.
• Experience in data analysis and visualisation techniques.
• Understanding of ITSM concepts and governance impact.
• Experience collaborating with vendors and internal teams.

Responsibilities

• Develop and maintain operational dashboards, Power BI reports and monitoring solutions.
• Analyse operational data to identify trends and optimisation opportunities.
• Develop, administer and enhance automation workflows with governance.
• Provide governance across ITSM processes and audit activities.
• Coordinate vulnerability and patching governance, tracking remediation.
• Manage day-to-day service delivery governance with vendors and teams.
• Review vendor SLAs and suggest improvements to governance maturity.

Skills

Power BI

Dashboard development

Automation

Reporting

Data analysis

Data visualisation

Job description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Permanent full-time role supporting Jetstar's Network & Voice services.
• Hybrid working, great team culture, and career growth opportunities.
• Access to a range of employee benefits, including our world-class staff travel program

At Jetstar, we're driven by innovation, collaboration and a shared passion for delivering exceptional customer experiences. As our technology environment continues to evolve, we're looking for a highly analytical and proactive Network Analyst to support the monitoring, governance, reporting and automation of critical Network and Voice services.

This role plays an important part in ensuring service performance, operational visibility and compliance across our technology environment. Working closely with infrastructure, security, service delivery and vendor teams, you'll help drive continuous improvement, strengthen governance practices and deliver meaningful insights that support informed decision-making.

If you're passionate about data, technology operations, process improvement and stakeholder engagement, this is an opportunity to make a tangible impact within one of Australia's leading airline groups.

Key Responsibilities

• Develop and maintain operational dashboards, Power BI reports and monitoring solutions that provide clear visibility of Network and Voice service health, trends, performance, risk and compliance.
• Analyse operational and service data to identify trends, improvement opportunities and optimisation initiatives, delivering KPI and executive reporting to support informed decision-making.
• Develop, administer and enhance PVT automation solutions and workflows, including identifying opportunities to automate manual activities and maintaining appropriate governance, documentation and support processes.
• Provide governance and oversight across core ITSM processes, including Change Management, CAB support where required, CMDB data quality, configuration standards and regular audit activities.
• Coordinate vulnerability, MBLC compliance and server patching governance activities, tracking remediation performance, patching success rates, ageing risk and compliance against agreed timeframes.
• Manage day-to-day service delivery governance across internal teams and external vendors, monitoring service levels, operational targets, risks, issues and service improvement actions through to completion.
• Review vendor SLAs, contractual obligations, exemptions and service exceptions, monitoring vendor performance and providing recommendations to improve service outcomes and governance maturity.

You’ll Have

• Experience in Network Operations, IT Service Management, Technology Operations, Service Delivery or a similar operational governance environment.
• Strong Power BI, dashboard development, automation, reporting, data analysis and visualisation skills.
• Sound understanding of ITSM processes, including Change Management, Configuration Management, service governance and operational reporting.
• Experience supporting vulnerability management, server patching governance, compliance reporting or security control remediation activities.
• Ability to work with CMDB data, service performance metrics, SLA reporting and operational risk information to produce meaningful insights.
• Experience working with vendors, internal technology teams and stakeholders to drive service improvement and performance outcomes.
• Strong communication, stakeholder engagement and continuous improvement skills, with a proactive and detail-oriented approach.

Your life at Jetstar is unlike any other

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s take off together