Network Analyst

Jetstar Airways; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff travel program

Hybrid working

Job summary

Jetstar Airways is seeking a highly analytical Network Analyst to support monitoring, governance, reporting and automation of Network and Voice services. The role collaborates with infrastructure, security, service delivery and vendor teams to improve governance and deliver insights that drive decisions.

Reporting to the Technology Operations team, you will develop dashboards, automate workflows, and ensure service performance and compliance.

Qualifications

• Experience in Network Operations or IT Service Management.
• Strong Power BI, dashboard development, reporting and data analysis skills.
• Knowledge of governance, change management and CMDB practices.

Responsibilities

• Develop and maintain dashboards and monitoring solutions for Network and Voice services.
• Analyze data to identify trends and improvement opportunities, delivering KPI reports.
• Develop and enhance automation workflows with governance and documentation.
• Provide governance across ITSM processes including Change Management and CMDB data quality.
• Coordinate vulnerability, patching governance and compliance tracking.
• Monitor vendor performance and drive service improvement actions.

Skills

Power BI

Dashboard development

Data analysis

Automation

Stakeholder engagement

ITSM governance

Vendor management

Communication

Governance

Job description

• Permanent full-time role supporting Jetstar's Network & Voice services.
• Hybrid working, great team culture, and career growth opportunities.
• Access to a range of employee benefits, including our world-class staff travel program

At Jetstar, we're driven by innovation, collaboration and a shared passion for delivering exceptional customer experiences. As our technology environment continues to evolve, we're looking for a highly analytical and proactive Network Analyst to support the monitoring, governance, reporting and automation of critical Network and Voice services.

This role plays an important part in ensuring service performance, operational visibility and compliance across our technology environment. Working closely with infrastructure, security, service delivery and vendor teams, you'll help drive continuous improvement, strengthen governance practices and deliver meaningful insights that support informed decision-making.

If you're passionate about data, technology operations, process improvement and stakeholder engagement, this is an opportunity to make a tangible impact within one of Australia's leading airline groups.

Key Responsibilities

• Develop and maintain operational dashboards, Power BI reports and monitoring solutions that provide clear visibility of Network and Voice service health, trends, performance, risk and compliance.
• Analyse operational and service data to identify trends, improvement opportunities and optimisation initiatives, delivering KPI and executive reporting to support informed decision-making.
• Develop, administer and enhance PVT automation solutions and workflows, including identifying opportunities to automate manual activities and maintaining appropriate governance, documentation and support processes.
• Provide governance and oversight across core ITSM processes, including Change Management, CAB support where required, CMDB data quality, configuration standards and regular audit activities.
• Coordinate vulnerability, MBLC compliance and server patching governance activities, tracking remediation performance, patching success rates, ageing risk and compliance against agreed timeframes.
• Manage day-to-day service delivery governance across internal teams and external vendors, monitoring service levels, operational targets, risks, issues and service improvement actions through to completion.
• Review vendor SLAs, contractual obligations, exemptions and service exceptions, monitoring vendor performance and providing recommendations to improve service outcomes and governance maturity.

You'll Have

• Experience in Network Operations, IT Service Management, Technology Operations, Service Delivery or a similar operational governance environment.
• Strong Power BI, dashboard development, automation, reporting, data analysis and visualisation skills.
• Sound understanding of ITSM processes, including Change Management, Configuration Management, service governance and operational reporting.
• Experience supporting vulnerability management, server patching governance, compliance reporting or security control remediation activities.
• Ability to work with CMDB data, service performance metrics, SLA reporting and operational risk information to produce meaningful insights.
• Experience working with vendors, internal technology teams and stakeholders to drive service improvement and performance outcomes.
• Strong communication, stakeholder engagement and continuous improvement skills, with a proactive and detail-oriented approach.

Your life at Jetstar is unlike any other

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s take off together

We can’t wait to hear from you.

Applications will close on the 19th September.