Neighbourhood Leader

Australian Unity; Riverside; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work options

LinkedIn Learning access

Staff discounts on insurance, travel &

Fitness Passport

Job summary

Qualifications

• Experience leading leaders in aged care, health, community services or another regulated environment.
• Ability to influence outcomes across multiple teams.
• Strong data, insights and performance management capabilities.
• Customer-focused mindset balancing outcomes with workforce and operational performance.

Responsibilities

• Lead and support Care Partner Team Leaders to deliver exceptional customer outcomes.
• Drive performance across customer experience, workforce effectiveness, quality, safety and operational targets.
• Ensure customer needs and care plans are translated into coordinated service delivery.
• Monitor operational performance, workforce capacity and customer trends to identify risks and opportunities.
• Lead quality, governance, incident management and continuous improvement within the Neighbourhood.
• Coach and develop leaders to build high-performing, engaged and customer-focused teams.

Skills

Leadership

People management

Stakeholder engagement

Data driven

Customer outcomes

Change management

Education

Qualifications in aged care/health/related field

Job description

At Australian Unity, we're reimagining how health and care are delivered across local communities. Through our integrated and person-centred model of care, we help customers live healthier, more independent and connected lives.

We are seeking an experienced Neighbourhood Leader to lead integrated care and service delivery across a local Neighbourhood, delivering strong customer outcomes, workforce performance and operational excellence.

Leading a team of leaders, you will bring together Care Partnering and Service Delivery functions to deliver seamless customer experiences, ensuring customers receive coordinated, high-quality support aligned to their goals, needs and preferences.

This is a full-time role based at Port Macquarie

This role is primarily office-based, with regular on-site leadership presence across the Neighbourhood.

Flexible work arrangements are available, including the option to work from home approximately 1 day per week, in line with business requirements.

About the role

In this role, you will lead a team of leaders responsible for the delivery of safe, high-quality and person-centred services across your Neighbourhood.

You will:

• Lead and support Care Partner Team Leaders and Care Team Leaders to deliver exceptional customer and service outcomes.
• Drive performance across customer experience, workforce effectiveness, quality, safety and operational targets.
• Ensure customer needs, goals and care plans are translated into coordinated and effective service delivery.
• Monitor operational performance, workforce capacity and customer trends to identify risks and improvement opportunities.
• Lead quality, governance, incident management and continuous improvement activities across the Neighbourhood.
• Coach and develop leaders to build high-performing, engaged and customer-focused teams.
• Build strong partnerships across multidisciplinary teams and key stakeholder groups to support integrated care delivery.
• Support neighbourhood growth by aligning workforce capacity and service delivery capability to customer demand.
• Use data, insights and performance metrics to inform decision-making and optimise customer and business outcomes.

What you'll bring

You are an experienced operational leader who enjoys developing people, driving performance and delivering outstanding customer outcomes in a complex service environment.

• Demonstrated leadership experience within aged care, health, community services or another regulated environment.
• Experience leading leaders and geographically dispersed or multidisciplinary teams.
• Strong people leadership, coaching and stakeholder engagement capabilities, with the ability to influence outcomes across multiple teams.
• A customer-focused mindset, with the ability to balance customer outcomes, workforce effectiveness and operational performance.
• Ability to use data and insights to drive decision-making, continuous improvement and performance outcomes.
• Experience leading quality, risk and compliance outcomes within a regulated environment.
• Experience leading teams through change, transformation and growth initiatives.
• Knowledge of aged care funding models, regulatory requirements and quality standards will be highly regarded. Relevant qualifications in aged care, community services, health, business or a related discipline are also desirable.

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options in line with company policy
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and living services. We’re committed to real wellbeing for all Australians, and for us, real wellbeing means so much more than physical health. It’s about your standard of living and feeling safe in your home. It’s your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.

Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and living services. We’re committed to real wellbeing for all Australians, and for us, real wellbeing means so much more than physical health. It’s about your standard of living and feeling safe in your home. It’s your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.