Home Care Team Leader

Australian Unity; Bega; Hybrid; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Community Leave

Wellbeing Leave

Flexible Work Options

LinkedIn Learning access

Staff discounts

Fitness Passport

Novated Car Leasing

Parental Leave 14 weeks

Job summary

Australian Unity is reimagining how health and care are delivered in local communities. The Care Team Leader role guides a team of carers to deliver safe, high-quality, person-centred care with hands-on leadership and daily problem solving.

Based in Moruya or Bega with a hybrid model (3 days in the office, 2 days at home) and monthly travel between offices, the role focuses on team support, growth, and delivering excellent customer outcomes.

Qualifications

• Experience leading teams in care or related fields is preferred.
• Strong coaching, mentorship and development skills.
• Customer-focused with commitment to person-centred care.
• Good communication and self-management abilities.

Responsibilities

• Lead and support a team of carers to deliver safe, high-quality, person-centred care.
• Provide coaching and development through regular feedback and training.
• Oversee daily service delivery, including scheduling, compliance, and quality assurance.
• Collaborate with internal teams to resolve issues and improve outcomes.
• Support recruitment, onboarding and ongoing staff development.

Skills

Leadership

Coaching

Communication

Customer focus

Decision making

People management

Microsoft Office

Job description

At Australian Unity, we're reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a Care Team Leader, you'll have the opportunity to make a real impact - both for your team and the customers you serve. You'll guide, mentor, and empower a team of dedicated carers, ensuring they feel supported to deliver safe, consistent, and high-quality care every day. This is a hands‑on leadership role where no two days are the same - you'll balance leading people with navigating daily challenges, driving teamwork, and creating an environment where carers thrive and customers live their best lives.

This is a permanent, full‑time position based in either our Moruya or Bega office, offering a hybrid work model with 3 days in the office and 2 days working from home. Standard working hours are 9:00am to 5:00pm. In this role, you will lead and support care workers across the Eurobodalla and Bega regions, regularly engaging with frontline teams to ensure the delivery of safe, high‑quality care. You will be required to travel between the Moruya and Bega offices approximately once per month.

Key Accountabilities

• Leading, mentoring, and supporting a team of personal carers to deliver safe, high-quality, person‑centred care
• Coaching and developing your team through regular feedback, training, and performance discussions
• Overseeing daily service delivery, including scheduling, compliance, and quality assurance
• Collaborating with internal teams to resolve issues, respond to incidents, and improve customer outcomes
• Supporting recruitment, onboarding, and ongoing development to build a capable and engaged workforce
• Championing a culture of safety, wellbeing, and compliance with aged care standards and regulations
• Fostering an inclusive and positive team culture that promotes open communication, continuous improvement, and reflects Australian Unity's values

To succeed as a Care Team Leader, you'll bring a blend of leadership, compassion, and practical know-how, including:

• Prior experience leading teams - aged care sector experience is not essential
• Ability to coach, mentor, and develop others
• Strong customer focus with a commitment to person‑centred care
• Confident decision‑making, resilience, and strong self‑management skills
• Excellent communication and ability to engage with frontline teams
• Knowledge of aged care quality standards, funding, and compliance requirements ideal but not essential
• Proficiency with the Microsoft Office suite
• Experience with supporting employees with return to work plans advantageous
• A continuous improvement mindset to drive service and team performance

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options -hybrid role combining Branch days & WFH
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan