Neighbourhood Leader

Blue Care; Gold Coast City; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Employee discounts

12 weeks parental leave

Diversity and inclusive leave

Career development opportunities

Recognition and rewards platform

Job summary

BlueCare is seeking a Neighbourhood Leader to guide day-to-day operations across several communities in Queensland. You will manage neighbourhood teams, ensure quality, person-centred services, and drive performance, growth, and sustainable outcomes while upholding a compassionate, inclusive workplace culture.

You'll lead operational and financial performance, contribute to budgets and KPIs, mentor staff, and engage with customers to improve service delivery.

Qualifications

• Qualification in Health, Community Services or equivalent sector is essential.
• Experience in human services and supporting staff.
• Proven leadership and performance management experience.
• Experience managing budgets, revenue, costs and financial performance.
• Experience driving service growth, customer engagement and effective service delivery.
• Understanding of client-centred, community-based care services or ability to learn quickly.
• Strong interpersonal and written communication skills.
• Intermediate computer skills, including Microsoft Office.
• Ability to satisfy probity checks required by legislation or policies.
• Postgraduate qualification in Health, Community Services or Management, or working towards.

Responsibilities

• Leading and supporting neighbourhood teams to deliver quality, person-centred services.
• Managing day-to-day operations, resources and service delivery.
• Driving team performance through clear goals, coaching, feedback and development.
• Monitoring operational and financial performance, including budgets, KPIs, revenue and cost control.
• Supporting service growth through customer engagement and service improvements.
• Promoting quality outcomes, team wellbeing and a positive, inclusive workplace culture.

Skills

Leadership

People management

Performance management

Interpersonal skills

Written communication

MS Office

Education

Health/Community Services qualification

Postgraduate qualification (Health/Community Services/Management)

Tools

MS Office

Job description

Employment Status

Permanent Full Time

Essential Availability

Flexible availability between 6am–6pm, Monday to Friday.

Location

Coomera, Helensvale, Hope Island & Surrounding Areas

Remuneration

Competitive Salary + Super + Not for Profit Salary Packaging (increases your take home pay) + Employee Discounts

A career that puts you at the heart of it all. At BlueCare, you’ll be part of a team making a meaningful difference every day, supporting people to live life their way.

About the role

As a Neighbourhood Leader, you’ll lead the day-to-day operations of your neighbourhood, supporting your team to deliver quality, person-centred community care while driving performance, service growth and sustainable outcomes.

• Leading and supporting neighbourhood teams to deliver quality, person-centred services
• Managing day-to-day operations, resources and service delivery
• Driving team performance through clear goals, coaching, feedback and development
• Monitoring operational and financial performance, including budgets, KPIs, revenue and cost control
• Supporting service growth through customer engagement and service improvements
• Promoting quality outcomes, team wellbeing and a positive, inclusive workplace culture

Participation in an on-call roster outside of core business hours may be required.

Role requirements

• Qualification in Health, Community Services or another relevant discipline, or equivalent community sector experience - Essential
• Extensive knowledge and experience within human services, including experience supporting staff
• Demonstrated leadership, people management and performance management experience
• Strong experience managing budgets, revenue, costs and financial performance
• Experience driving service growth, customer engagement and effective service delivery
• Understanding of client-centred, community-based care services, or ability to learn quickly
• Strong interpersonal and written communication skills
• Intermediate computer skills, including Microsoft Office
• Ability to satisfy the relevant probity checks required by legislation or policies - Essential
• Postgraduate qualification in Health, Community Services or Management, or working towards
• Desirable

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

At UnitingCare, diversity is at the core of our who we are, our mission and our values.

We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.

Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

For additional support and to meet our RAP Team, email [e-mail]

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UniteCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy. UnitingCare - Join us