Neighbourhood Leader

Family and Disability Services; Gold Coast City; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Salary packaging

Staff discounts

Parental leave

Diversity leave

Career development

Job summary

BlueCare, part of UnitingCare, is seeking a Neighbourhood Leader on the Gold Coast to oversee daily operations across neighbourhood teams and ensure quality, person-centred community care.

You will lead teams, manage budgets and performance, drive growth through customer engagement, and foster an inclusive, supportive workplace. Some on-call duties may apply.

Qualifications

• Qualification in Health or Community Services, or equivalent experience.
• Experience in human services and staff support.
• Demonstrated leadership and performance management.
• Budget, revenue and cost management experience.
• Experience driving service growth and customer engagement.
• Client-centred, community-based care understanding.

Responsibilities

• Lead neighbourhood teams to deliver person-centred services.
• Manage day-to-day operations, resources and service delivery.
• Coach and develop team performance with clear goals.
• Monitor budgets, KPIs, revenue and costs.
• Drive service growth through customer engagement.
• Promote wellbeing and inclusive workplace culture.
• Participate in an on-call roster outside hours.

Skills

Leadership

Budget management

Staff management

Customer engagement

Service delivery

Communication skills

IT skills

Probity checks

Education

Health/Community Services qualification

Postgraduate qualification

Tools

Microsoft Office

Job description

Employment Status: Permanent Full Time

Essential Availability: Flexible availability between 6am-6pm, Monday to Friday.

Location: Coomera, Helensvale, Hope Island & Surrounding Areas

Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging (increases your take home pay) + Employee Discounts

A career that puts you at the heart of it all.

At BlueCare, you'll be part of a team making a meaningful difference every day, supporting people to live life their way.

About the role

As a Neighbourhood Leader, you'll lead the day-to-day operations of your neighbourhood, supporting your team to deliver quality, person-centred community care while driving performance, service growth and sustainable outcomes.

• Leading and supporting neighbourhood teams to deliver quality, person-centred services
• Managing day-to-day operations, resources and service delivery
• Driving team performance through clear goals, coaching, feedback and development
• Monitoring operational and financial performance, including budgets, KPIs, revenue and cost control
• Supporting service growth through customer engagement and service improvements
• Promoting quality outcomes, team wellbeing and a positive, inclusive workplace culture
• Participation in an on-call roster outside of core business hours may be required.

Role requirements

• Qualification in Health, Community Services or another relevant discipline, or equivalent community sector experience - Essential
• Extensive knowledge and experience within human services, including experience supporting staff
• Demonstrated leadership, people management and performance management experience
• Strong experience managing budgets, revenue, costs and financial performance
• Experience driving service growth, customer engagement and effective service delivery
• Understanding of client-centred, community-based care services, or ability to learn quickly
• Strong interpersonal and written communication skills
• Intermediate computer skills, including Microsoft Office
• Ability to satisfy the relevant probity checks required by legislation or policies - Essential
• Postgraduate qualification in Health, Community Services or Management, or working towards - Desirable

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email [e-mail]

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support