NDIS Support & Customer Care Specialist (Hybrid)

Mcmillan Shakespeare Limited; Sydney; Hybrid; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Strong culture & recognition program

Novated leasing benefits

12 weeks paid parental leave

Comprehensive learning and development

Sonder digital wellbeing platform

Income protection insurance

Exempt Employee Share Plan

Volunteer leave & career break

Rewards program

Job summary

Plan and Support Services is seeking a Customer Care (Contact Centre) team member to help people with disability navigate NDIS plans across Australia. The role involves assisting participants, nominees and providers via phone, email and live chat, with a focus on clear guidance and timely resolution.

You’ll work on a rotating roster across Melbourne/Sydney areas with hybrid arrangements (2 days in the office, 3 days from home) after an initial training period.

Qualifications

• Experience in customer service roles, ideally in disability sector.

Responsibilities

• Assist NDIS participants, nominees and service providers across Australia.
• Respond to enquiries via phone, email and live chat to resolve issues on first contact where possible.
• Handle high volumes in a fast-paced environment with a focus on customer experience and accuracy.

Skills

Customer service

NDIS knowledge

Job description

Plan and Support Services is seeking a Customer Care (Contact Centre) team member to help people with disability navigate NDIS plans across Australia. The role involves assisting participants, nominees and providers via phone, email and live chat, with a focus on clear guidance and timely resolution.

You’ll work on a rotating roster across Melbourne/Sydney areas with hybrid arrangements (2 days in the office, 3 days from home) after an initial training period.