NDIS Customer Care Specialist | Hybrid & Remote

Plan Partners; Brisbane; Hybrid; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Parental leave (12 weeks)

Novated leasing

Wellbeing platform

Income protection

Employee share plan

Volunteer leave

Career development

Diversity & inclusion

Job summary

Plan and Support Services is seeking a Customer Care team member to assist Australians with disability in navigating NDIS plans. You will work across Australia in a hybrid model (office days + work-from-home), with four weeks of training to set you up for success.

The role involves guiding participants, service providers and nominees, answering inquiries by phone, email and live chat, and keeping records up to date.

Qualifications

• Minimum 12 months experience in a call/contact centre in a customer care role.
• Experience supporting customers, participants, providers or stakeholders in a service-focused environment.
• Understanding of the NDIS is a bonus but training is provided.

Responsibilities

• Speak with NDIS participants, nominees and service providers across Australia to navigate questions and processes.
• Respond to enquiries via phone, email and live chat; aim to resolve issues first time where possible.
• Maintain accurate records across multiple systems and escalate issues when needed.

Skills

Customer service

Call centre experience

NDIS knowledge

Job description

Plan and Support Services is seeking a Customer Care team member to assist Australians with disability in navigating NDIS plans. You will work across Australia in a hybrid model (office days + work-from-home), with four weeks of training to set you up for success.

The role involves guiding participants, service providers and nominees, answering inquiries by phone, email and live chat, and keeping records up to date.