NDIS Support Coordinator and Admin Officer for Support at Home Program

Christian Home Care; City of Maroondah; On-site; AUD 65,000 - 85,000; Full time

Job summary

Christian Home Care in Ringwood is seeking an experienced NDIS Service Coordinator who will also handle Admin and Rostering duties for the Support at Home Program. The role requires strong communication, advanced computer skills (Windows 11 and Microsoft 365), and a genuine empathy for helping others.

You will coordinate in-home care services for NDIS participants and ageing Australians, ensuring a superior customer experience.

Qualifications

• NDIS Coordination experience is a must.
• Rostering experience and knowledge of Support at Home Care Packages is a plus.
• Advanced computer knowledge required – Windows 11 and Microsoft 365.

Responsibilities

• Coordinate in-home care services for NDIS participants.
• Perform Admin and Rostering duties for the program.
• Build rapport and resolve queries while delivering high-quality service.
• Support participants to live independently and happily at home.

Skills

NDIS Coordination

Rostering

Customer service

Communication skills

Microsoft 365

Windows 11

Tools

Windows 11

Microsoft 365

Job description

NDIS Support Coordinator and Admin Officer for Support at Home Program

Christian Home Careis the business arm of Christian Home Church; its mission is to empower our independently living elderly clients in receipt of Support at Home Care Packages through quality support and care to meet their social, physical and emotional needs.Our ethos and model of care are based on the example given to us by our Saviour Jesus Christ.

In addition, Christian Home Care is also an NDIS provider and we assist NDIS participants as well.

We are currently seeking anexperienced, enthusiastic and compassionate NDIS Service Coordinator who would also be familiar with the Support at Home program and perform Adminand Rostering duties.

Advanced computer knowledge is a must.

The NDIS Support Coordinator and Admin Officer will look after our participants on a day-to-day basis and coordinate in-home care services on behalf of NDIS participants as well as ageing Australians who want to remain living independently and happily at home.

We are looking for warm, positive, enthusiastic individuals who understand the importance of providing a superior customer experience. Experience as an NDIS Support Coordinator and experience with general admin tasks are prerequisites.

You have a strong ability to build rapport and proactively resolve queries whilst providing a high level of service to each participant. You also have an ability to simplify information which can seem very complex to clients, and communicate it in a clear and articulate manner.

Christian Home Care welcomes diversity and caters for all people irrespective of their personal characteristics, experiences, values and beliefs; we also specialise in serving people of Christian background. Proven empathy with all people and willingness to offer prayer support would be a plus.

We value the right attitude and will train the right person.

What you will need to succeed:

Excellent verbal and written communication skills

Advanced IT skills are a prerequisite – Windows 11 and Microsoft 365

NDIS Support Coordination experience is a must. Rostering and knowledge in Support at Home Care Packages are a plus

Reside within 30 minutes drive from Ringwood

Have your own reliable transport

Great attention to detail

A high degree of empathy and a passion for helping others

An ability to manage complex situations

The ability to work both autonomously and in a team environment

NDIS valid check (or willingness to obtain one)

What we can offer you:

Attractive remuneration depending on skills and experience

Performance based bonus

Opportunities for professional developmentand growth

Supportive Christian environment

Respect and encouragement

To be considered, all candidates must provide Resume and Cover letter addressing:

How you would align with the Christian Home Care and Christian Home Church ethos

Why you would like to work at Christian Home Care and Christian Home Church

Suburb where you live

Your right to work in Australia

Current qualification and experience

Two professional referees

How much notice you need to provide to your current employer

Confirmation that you have a valid NDIS check or willingness to obtain one

Type of driver license and confirmation that you have your own vehicle for transport