Ndis Support Worker Team Lead

Incluso Services Pty; City of Melbourne; Hybrid; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Employee Assistance Program

Training and development opportunities

Team bonding events

Job summary

Incluso Services Pty is seeking a Team Leader to drive safe, person-centred support within Australia’s Disability services sector. Based at our Coburg head office, you will mentor staff, implement participant care plans, and ensure compliance with NDIS standards while promoting an inclusive, collaborative team culture.

You will lead onboarding, staff matching, and rostering, with on‑call duties once a month, contributing to high-quality service delivery and positive outcomes for participants and

Qualifications

• NDIS compliance knowledge and documentation
• Experience leading or coordinating support teams in disability services
• Understanding SCHADS Award and its practical application
• Excellent interpersonal and written communication
• Ability to manage competing priorities in a fast-paced environment

Responsibilities

• Mentor, coach, and guide support workers to deliver safe, person-centred, high-quality support aligned with participant plans.
• Oversee onboarding/induction of new staff and ensure alignment with organisational values.
• Develop and implement staff matching strategies to pair workers with participants.
• Foster positive team culture with accountability and collaboration.
• Provide supervision and performance support to ensure consistent service delivery.
• Coordinate with the Operations Manager on workforce planning, service delivery, and budgeting.
• Participate in on‑call roster once per month.
• Assist with rostering and ensuring compliance with participant needs.

Skills

NDIS knowledge

Team leadership

Coaching / mentoring

Communication

Prioritisation

Education

Certificate III in Individual Support/Disability/HR or studying

Job description

Description

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

As a Team Leader, you will play a pivotal role in ensuring participants receive safe, consistent, and high-quality support aligned with their individual goals and care plans. This is more than a coordination role, it is an opportunity to shape team culture, strengthen service delivery, and positively impact the lives of participants and support workers alike.

You will lead by example, fostering a positive and collaborative environment while ensuring operational excellence and compliance within the NDIS framework.

This role is a full-time hybrid position based at our Head Office in Coburg, VIC.

Requirements

What you’ll do:

Mentor, coach, and guide support workers to deliver safe, person-centred, and high-quality support in line with participant care plans and organisational standards. Assist with the onboarding and induction of new support workers, ensuring they are well-prepared, confident, and aligned with organisational values and participant needs. Develop and implement effective matching strategies to ensure support workers are paired with participants based on skills, personality, preferences, and care requirements to promote strong, consistent relationships. Foster a positive, inclusive, and motivating team culture that encourages accountability, collaboration, and professional growth. Provide ongoing supervision and performance support to ensure consistent service delivery and continuous improvement. Communicate effectively with the Operations Manager regarding workforce planning, service delivery, and budget considerations to ensure sustainable and compliant operations. Ensure support workers clearly understand, follow, and accurately implement participant care plans and risk management strategies. Understand, apply, and contribute to the development and refinement of organisational policies, procedures, and compliance processes. Engage proactively with internal and external stakeholders, including participants, families, and allied health professionals, to ensure coordinated and consistent support. Support rostering processes by allocating shifts promptly and accurately in alignment with service agreements, participant goals, and care delivery requirements. Participate in an on‑call roster once per month to ensure continuity of care and timely response to urgent matters. Other reasonable duties as directed

What you’ll bring:

A genuine passion for supporting people and responding to individual needs with empathy, professionalism, and integrity. Demonstrated understanding of NDIS compliance obligations, including accurate and timely documentation, participant record management, and the development and maintenance of service agreements Proven experience in an NDIS Team Leader role within the disability or community services sector. Strong understanding of the National Disability Insurance Scheme framework and industry standards. Experience in direct support work and leading or coordinating teams (highly regarded). High-level understanding of the SCHADS Award and its practical application in workforce management. Demonstrated ability to lead, motivate, and develop a team toward achieving organisational goals and high standards of customer service. Excellent interpersonal skills with strong written and verbal communication abilities. Ability to manage competing priorities effectively in a fast-paced environment.

What we would like you to have:

Authorised to work in South Australia. Valid Driver License An understanding of the NDIS, disability, and community services sector. Certificate III Individual Support/Disability/HR or studying towards the qualification will be highly regarded for these positions. Have experience in coordinating a team in a fast‑paced environment with competing priorities. Working with Children Check NDIS Worker Screening Check First Aid/CPR Certificate This position involves interacting with clients who speak Arabic. Proficiency in Arabic is highly regarded.

Benefits

What we offer:

We offer an Employee Assistance Program for support and because time out is so important. We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching. We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work. We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.