APS3 Participant Support Officer - Traralgon

Select Aust Sydney; Traralgon; On-site; AUD 45,000 - 62,000; Full time

Benefits offered by this job

Onsite role

12-month assignment

Superannuation

Job summary

Select Aust Sydney in Traralgon, VIC, is seeking two Participant Support Officers for a 12-month full-time contract. The role is onsite, Monday to Friday, 8:30am–4:30pm, paying $38.89 per hour plus super. You will be the face of the local office, guiding NDIS participants and assisting with digital self-help tools.

Strong customer service, data entry, and knowledge of the NDIS Act are preferred. Applications close 2 November 2026, with Randstad supporting diverse candidates and equal opportunity

Qualifications

• Front-of-house and reception experience required.
• Ability to assist participants using online tools and kiosks.
• Understanding of policy guidance related to NDIS.

Responsibilities

• Deliver counter and reception support to participants.
• Manage office tasks and coordinate schedules.
• Respond to inquiries and provide referrals to services.
• Coordinate data entry and maintain records.
• Process participant feedback and complaints.

Skills

Customer service

Data entry

NDIS Act

Communication

Accessibility

Job description

Job Type: Contract position | Full time position

Job Description

Position Title: APS3 Participant Support Officer Location: Traralgon VIC Pay Rate: $38.89ph + super Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am - 4:30pm) Duration: 12-Month Assignment About the Role Want to play a direct role in delivering fair, accessible support to NDIS participants in your community?

We are seeking 2 empathetic, organized, and reliable Participant Support Officers to join our federal government client's team. As the face and voice of the local office, you will provide critical front-of-house, administrative, and direct participant support. You will guide participants through the NDIS, assist with digital self-help tools, and coordinate essential everyday operations to ensure a seamless experience for our community.

Key Responsibilities

• Participant & Customer Support: Deliver welcoming counter and reception support, assisting participants with self-help kiosks, online portals, and general NDIS enquiries.
• Planning & Actioning Tasks: Manage and resolve participant matters by completing action items and planning tasks aligned with the NDIS Act.
• Enquiry Resolution & Referrals: Respond to phone and inbox enquiries, provide accurate advice, and connect customers with appropriate external community and government services.
• Administration & Operations: Coordinate office appointments, oversee the team's shared email inbox, maintain accessible facilities, and support smooth day-to-day office operations.
• Research & Data Entry: Perform accurate data entry, update customer records, conduct basic research, prepare routine reports, and track follow-up actions.
• Feedback Management: Professionally receive, record, and process participant feedback and complaints within business systems.

Position Requirements

To be successful in this role, you will demonstrate:

• Customer Service Focus: Proven experience in front-of-house, counter, or reception environments, with the ability to assist participants using online tools and digital kiosks.
• Operational Knowledge: Capability to perform data entry, manage shared mailboxes, coordinate office schedules, and deliver administrative support grounded in sound policy knowledge.
• NDIS Act Alignment: Ability to manage participant matters and complete planning tasks in accordance with relevant legislation and guidelines.
• Strong Communication: Clear verbal and written communication skills to answer telephone and email enquiries, manage complaints, and provide accurate referrals to community services.
• Accessibility Awareness: Understanding of accessibility needs to ensure agency facilities remain accessible and welcoming for visiting participants.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Applications Closing Date: 2nd November 2026.

Note: If you view this advertisement after the closing date, we still welcome your application for consideration for future similar opportunities.