NDIS Information & Support Specialist

Carers QLD; Logan City; On-site; AUD 68,000 - 92,000; Full time

Benefits offered by this job

Remuneration package

Tax benefits

Health discount

Professional development

EAP

Job summary

Carers Queensland is seeking a Customer Service Officer to join our Logan team. You will be among the first contacts for NDIS and Carers Queensland enquiries, delivering friendly and accurate information to participants, families and the community.

You will guide customers through NDIS plans, assist with funding options, and ensure timely data entry into our CRM while providing support to carers across Queensland.

Qualifications

• Experience in customer service, telecommunications, or information provision.
• Empathic and engaging verbal communication with telephone etiquette.
• Ability to manage multiple tasks and meet timelines.
• Competency in entering information into databases and CRM.

Responsibilities

• Answer a diverse range of calls and emails from participants, families, and the community on NDIS enquiries.
• Explain the National Disability Insurance Scheme (NDIS) to people with disability, their family and the broader community.
• Guide participants to understand their NDIS plans and access funding.
• Assist individuals and carers with information linkage to supports and services.
• Provide support to carers and stakeholders across Queensland.
• Maintain quality service delivery and data accuracy in a fast-paced environment.

Skills

Customer service

Telecommunications

Data entry

CRM

Verbal communication

Tools

CRM system

Job description

Carers Queensland is seeking a Customer Service Officer to join our Logan team. You will be among the first contacts for NDIS and Carers Queensland enquiries, delivering friendly and accurate information to participants, families and the community.

You will guide customers through NDIS plans, assist with funding options, and ensure timely data entry into our CRM while providing support to carers across Queensland.