NDIS Customer Care Specialist (Hybrid)

Plan Partners; Brisbane; Hybride; AUD 65 000 - 70 000; Temps partiel

Avantages offerts par ce poste

Novated leasing benefits and discounts

12 weeks paid parental leave

Comprehensive learning and development

Wellbeing platform (Sonder)

Résumé du poste

Plan Partners is recruiting for a Customer Care (Contact Centre) team member to support NDIS participants, nominees and service providers across Australia. The role involves handling inquiries by phone, email and live chat, guiding customers through NDIS processes, and resolving issues with care and accuracy.

We offer hybrid long-term work with part-time hours (9:30–2:30 or 10:00–3:00, Mon–Fri) and flexible scheduling across time zones, plus pro rata salary with 12% super and opportunities for

Qualifications

• Minimum of 12 months experience in a call/contact centre in a customer care role.
• Experience supporting customers, participants, providers or stakeholders in a service-focused environment.
• Understanding of the NDIS is a bonus but training is provided.

Responsabilités

• Speak with NDIS participants, nominees and service providers across Australia, guiding them through questions and complex processes.
• Respond to enquiries via phone, email and live chat, aiming to resolve issues on first contact.
• Keep accurate records across multiple systems and escalate issues when needed.

Connaissances

Call centre experience

Customer care

NDIS knowledge (bonus)

Description du poste

Plan Partners is recruiting for a Customer Care (Contact Centre) team member to support NDIS participants, nominees and service providers across Australia. The role involves handling inquiries by phone, email and live chat, guiding customers through NDIS processes, and resolving issues with care and accuracy.

We offer hybrid long-term work with part-time hours (9:30–2:30 or 10:00–3:00, Mon–Fri) and flexible scheduling across time zones, plus pro rata salary with 12% super and opportunities for