NDIS Customer Care Pro — Hybrid Work & Impact

Mcmillan Shakespeare Limited; Adelaide, Brisbane, Perth, Willoughby; Hybrid; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

4 weeks training

Novated leasing benefits

12 weeks parental leave

Learning & development opportunities

Sonder wellbeing platform

Income protection insurance

Exempt Employee Share Plan

Volunteer leave & Career break

Job summary

Plan and Support Services is hiring a Customer Care team member to assist NDIS participants, providers and nominees across Australia. You will help them navigate plans, answer questions and resolve issues with a focus on service quality.

The role features a hybrid setup with two days in the office and three days from home, plus a four-week training program to get you settled. We value clear communication and a genuine desire to make a difference.

Qualifications

• Experience in a customer care role, preferably in disability services.
• Ability to listen, understand needs and find practical solutions.
• Strong communication and respectful information delivery.

Responsibilities

• Speak with NDIS participants, nominees and service providers across Australia to navigate questions and processes.
• Respond to enquiries via phone, email and live chat, resolving issues where possible.
• Handle high volumes in a fast-paced environment while balancing experience, quality and efficiency.
• Take ownership of enquiries through to resolution and escalate when needed.

Skills

Customer service background

Call centre experience

NDIS awareness (bonus)

Communication skills

People-focused problem solving

Job description

Plan and Support Services is hiring a Customer Care team member to assist NDIS participants, providers and nominees across Australia. You will help them navigate plans, answer questions and resolve issues with a focus on service quality.

The role features a hybrid setup with two days in the office and three days from home, plus a four-week training program to get you settled. We value clear communication and a genuine desire to make a difference.