NDIS & Aged Care Support Administration

Complete Allied Health Care; Sydney; On-site; AUD 50,000 - 75,000; Part time

Benefits offered by this job

Full training provided

Supportive team environment

Opportunity to transition to permanent

Job summary

Complete Allied Health Care in Canley Heights, NSW, is seeking a casual Administration Assistant for the Canley Heights location with full-time or part-time hours. You will manage NDIS administration, booking and billing, and coordinate with support coordinators to schedule appointments for participants.

Ideal candidates are bilingual (Vietnamese) with strong English, highly organized, and customer‑focused, able to learn new systems such as NDIS portal and Nookal.

Qualifications

• Experience with NDIS administration is advantageous.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and attention to detail.
• Ability to adapt, learn and innovate.

Responsibilities

• Facilitating all NDIS admin work, including booking and billing.
• Answer enquiry emails from support coordinators and participants.
• Create bookings and confirm appointments with coordinators/participants.
• Follow up budgets with support coordinators for new referrals.
• Prepare service agreements and invoices; maintain billing accuracy.
• Audit and maintain inactive cases and re-book where needed.
• Collaborate with administration and allied health staff.

Skills

Bilingual (Vietnamese)

Customer service

Organised

Attention to detail

MS Office

Tools

NDIS portal

Nookal

MS Office

Job description

Complete Allied Health Care – Canley Heights NSW

Complete Allied Health Care is a leading organisation that offers exceptional personalised allied health services to the local community. We are part of a growing multi-state network of allied health centres that incorporate Physiotherapy, Chiropractic, Exercise Physiology, Occupational Therapy, Psychology, Speech Pathology, Dietetics, Podiatry and Massage Therapy services within a friendly and collaborative environment.

The Role:

We are seeking a casual Administration Assistant for our Canley Heights location, with full-time or part-time hours available. Responsibilities include:

Facilitating all NDIS admin work, including booking and billing.

Answer enquiry emails from support coordinator/case manager/participant.

Follow up appointment for suitable date and time with participant, create booking and send email to confirm to support coordinator/case manager/participant. Confirm with site Admin/Provider if there are any issues regarding booking. Reschedule appointment if there are any issues from provider or participant requested.

Follow up the budget with support coordinator/case manager for new referrals.

Calculate budget and allocate the amounts by the different services and ensure the correct support item and support category matches the NDIS Price Guide.

Write budget proposals and email to the support coordinator for approval.

Prepare service agreements for participants.

Create the service bookings on the NDIS portal if participant is NDIA (Agency-Managed).

Check for any NDIS/Disability and Aged Care potential referral, received from our provider. Send this out to assist with the application. Call to follow up the referral.

Audit and maintain the spreadsheet for any inactive cases. Liaise with provider/participant to re-book or find out any issues about the case.

Follow up the Comprehensive Report with the provider for plan review - call the support coordinator and participant to re-engage the service after plan review. Work out a revised budget for the new NDIS plan.

Check with NDIS team for any new contracts. Work out the service rates and create the billing codes on Nookal.

Generate invoice and update invoice for any incorrect billing code.

What We Offer:

Full-time or part-time casual position, with the possibility of transitioning to a permanent position (subject to review).

Full support and training provided.

Excellent platform to learn, explore and to work closely with other administrative staff, marketing team, management as well as allied health professionals.

Working together with an energetic and vibrant team within a supportive and friendly environment.

About You:

Bilingual (Vietnamese) ideal, English is a must.

Organised team player who is willing to adapt, learn and innovate.

Coachable and open to feedback.

Excellent interpersonal, communication and strong customer service skills.

A strong attention to detail.

Ability to empathise with patients.

Skills and Experience:

Proficient Computer literacy – able to easily learn and use MS Office and online systems.

Previous skills in using medical and allied health software.

Previous experience in allied health or demonstrated understanding of NDIS administration an advantage.

Cultural awareness and foreign language capabilities an advantage.

Essential to have driver's licence and own vehicle.

Visit our website: www.completeahc.com.au