National Senior Student Support Officer

The University Of Notre Dame; Fremantle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Generous training and development

Discounted study

Job summary

The National Senior Student Support Officer for VET at The University of Notre Dame Australia coordinates administrative and student support across all VET programs, including program delivery, compliance, reporting and stakeholder engagement. Working with senior leaders, the role supports continuous improvement initiatives to enhance processes, service delivery and student outcomes.

This is a full-time, fixed-term contract through August 2027, based in Fremantle with competitive salary and 15%

Qualifications

• Relevant degree with demonstrated experience, or an equivalent combination of education, training and professional experience.
• Proven experience leading administrative support and coordination, preferably within a VET, RTO or education environment.
• Experience in financial administration, procurement and project coordination.
• Ability to provide advice and support to senior leaders on administration, compliance, policy and process improvement.
• Strong administrative, project and process management skills, with excellent attention to detail and the ability to manage competing priorities.
• Strong analytical, problem-solving and initiative-taking skills.
• Excellent written and verbal communication skills, with the ability to engage and influence staff, students and external stakeholders.
• Demonstrated ability to improve administrative systems, processes and service delivery.
• Proficiency in Microsoft Office, with experience using LMS and CRM systems.
• Ability to lead, motivate and develop a team through guidance, mentoring and professional support.
• Knowledge of ASQA compliance, government-funded programs and VET operational requirements is highly desirable.

Responsibilities

• Coordinate VET administration while supporting team performance and positive student outcomes.
• Oversee records, compliance, reporting, events, projects and budgets.
• Resolve complex student and administrative matters.
• Drive process improvements to enhance service delivery and student outcomes.
• Build strong relationships with students, staff and external stakeholders.

Skills

Relevant degree

VET experience

Financial administration

Policy & compliance

Project coordination

Microsoft Office

LMS

CRM systems

Team leadership

Stakeholder engagement

ASQA compliance

Education

University degree

Tools

Microsoft Office

LMS

CRM systems

Job description

National Senior Student Support Officer, VET

Full-time opportunity, Fixed term contract ending August 2027

Support VET administration and student services.

Competitive Salary + 15% superannuation.

About the university

We believe in the power of education to transform lives, strengthen communities and help people become the best version of themselves. The University of Notre Dame Australia is a modern, national Catholic university that serves more than 12,000 students across its campuses in Fremantle, Broome and Sydney.

With a community of over 1,000 academic and professional staff, Notre Dame is recognised for its personalised learning environment, strong graduate outcomes and holistic educational philosophy rooted in critical thinking, ethics and the Catholic intellectual tradition.

About the office

Vocational Education and Training (VET) at Notre Dame provides students with the skills they need to thrive in the education and health industries. We provide career preparation and formal qualifications to specialise in a certain area of work, to make a career change or as a pathway into higher education. Our programs are flexible and structured so students can learn online, on-campus and in the field.

About the role

The National Senior Student Support Officer coordinates administrative and student support activities across all VET programs, including program delivery, compliance, reporting and stakeholder engagement. Working closely with senior leaders, the position supports continuous improvement initiatives to enhance processes, service delivery and student outcomes. The position reports to the Operations Manager, Vocational Education and Training (VET).

Key Responsibilities

• Coordinate VET administration while supporting team performance and positive student outcomes.
• Oversee records, compliance, reporting, events, projects and budgets.
• Resolve complex student and administrative matters.
• Drive process improvements to enhance service delivery and student outcomes.
• Build strong relationships with students, staff and external stakeholders.

Qualifications, skills & experience

• Relevant degree with demonstrated experience, or an equivalent combination of education, training and professional experience.
• Proven experience leading administrative support and coordination, preferably within a VET, RTO or education environment.
• Experience in financial administration, procurement and project coordination.
• Ability to provide advice and support to senior leaders on administration, compliance, policy and process improvement.
• Strong administrative, project and process management skills, with excellent attention to detail and the ability to manage competing priorities.
• Strong analytical, problem-solving and initiative-taking skills.
• Excellent written and verbal communication skills, with the ability to engage and influence staff, students and external stakeholders.
• Demonstrated ability to improve administrative systems, processes and service delivery.
• Proficiency in Microsoft Office, with experience using LMS and CRM systems.
• Ability to lead, motivate and develop a team through guidance, mentoring and professional support.
• Knowledge of ASQA compliance, government-funded programs and VET operational requirements is highly desirable.
• Generous training and development opportunities.
• Friendly and collaborative working environment.
• Discounted study at the University.

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.

The University is committed to providing a safe, respectful and inclusive working and learning environment.

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

The University of Notre Dame Australia is a distinctive national Catholic university that hosts more than 11,000 students across its Campuses in Fremantle, Broome and Sydney. The University employs staff for a range of academic, administrative and student support purposes. Notre Dame aims to employ outstanding people who will proudly support the University’s Objects and contribute positively to the Notre Dame community.

The University of Notre Dame Australia is a distinctive national Catholic university that hosts more than 11,000 students across its Campuses in Fremantle, Broome and Sydney. The University employs staff for a range of academic, administrative and student support purposes. Notre Dame aims to employ outstanding people who will proudly support the University’s Objects and contribute positively to the Notre Dame community.