National Rostering Manager

Danny Met Sally; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Danny Met Sally is hiring a National Rostering Manager to lead the national Rostering and After Hours teams, comprising more than 20 staff. This senior operational role reports to the Director of Talent and focuses on ensuring the right people are in the right places at the right times while balancing client needs, utilization and service quality.

You’ll drive performance against KPIs, develop strategies to improve shift coverage, and partner with Operations, Recruitment and People & Culture to

Qualifications

• 5+ years' experience managing rostering operations at a large scale, ideally in a 24/7 environment.
• Ability to lead teams against measurable KPIs and performance targets.
• Strong analytical and reporting skills to translate data into decisions.

Responsibilities

• Lead, coach and develop the national Rostering and After Hours teams of 20+ employees.
• Set clear expectations and drive accountability against KPIs.
• Own national rostering performance including shift fill rates and utilisation.
• Monitor client satisfaction and service quality related to rostering.
• Develop and deliver regular performance reporting to senior leadership.
• Align workforce supply with business requirements with cross-functional collaboration.
• Lead recruitment, onboarding and training of Rostering staff.
• Identify opportunities to improve systems and processes for efficiency.
• Manage escalations and ensure compliance with policies and legislation.
• Build a high-performing, collaborative culture focused on continuous improvement.

Skills

Rostering leadership

KPI management

Workforce analytics

Stakeholder management

NDIS knowledge

Job description

At Danny Met Sally, we’re not your average disability service provider. We’re a national premium provider with heart, committed to delivering the kind of care, respect and support we’d want for our own family or closest friend.

Our people are at the centre of what we do. We’re passionate about creating an environment where clients receive exceptional support and our teams are empowered, supported and set up to succeed.

As we continue to grow nationally, we’re looking for an experienced National Rostering Manager to lead one of the most critical operational functions within our business.

About the Role

Reporting to the Director of Talent, the National Rostering Manager will have overall responsibility for the performance and leadership of our national Rostering and After Hours teams, comprising more than 20 team members.

This is a senior operational leadership role responsible for ensuring we have the right people, in the right place, at the right time, while balancing client needs, workforce utilisation, service quality and commercial outcomes.

You’ll lead the national rostering function, drive performance against key operational metrics, identify opportunities to improve workforce efficiency and ensure our teams consistently deliver a high standard of service to clients and support workers.

This is a hands-on leadership role for someone who understands the complexity of large-scale rostering and thrives in a fast-paced, people-focused environment.

What You’ll Be Doing

• Lead, coach and develop the national Rostering and After Hours teams of 20+ employees.
• Set clear expectations and drive accountability against departmental and individual KPIs.
• Own national rostering performance, including shift fill rates, utilisation, overtime, broken shifts and workforce retention.
• Monitor and improve client satisfaction and service quality relating to rostering and workforce coordination.
• Ensure rosters are developed efficiently and accurately while meeting client requirements, preferences and support needs.
• Identify workforce gaps and develop proactive strategies to improve shift coverage and reduce reliance on overtime and short-notice staffing.
• Analyse rostering and workforce data to identify trends, risks and opportunities for improvement.
• Develop and deliver regular performance reporting to senior leadership, providing clear insights and recommendations.
• Work closely with Operations, Client Services, Recruitment, People & Culture and senior leadership to align workforce supply with business requirements.
• Lead recruitment, onboarding and training of new Rostering and After Hours team members.
• Establish and maintain consistent rostering processes, standards and ways of working nationally.
• Identify opportunities to improve systems, processes and technology to increase efficiency and workforce utilisation.
• Manage escalations relating to staffing, rostering and service delivery with sound judgement and a solutions-focused approach.
• Ensure rostering practices align with relevant legislation, industrial instruments, company policies and client requirements.
• Build a high-performing culture focused on accountability, collaboration, responsiveness and continuous improvement.

What We’re Looking For

We’re looking for an experienced rostering leader who can operate confidently at both a strategic and operational level.

You’ll be someone who understands that effective rostering is about much more than filling shifts. It requires balancing client outcomes, workforce capability, employee experience, compliance, utilisation and commercial performance.

Ideally, you will have:

• 5+ years' experience managing rostering operations at a large scale, ideally within the NDIS, disability, community services, healthcare, aged care or another complex 24/7 workforce environment.
• Proven experience leading a large rostering or workforce coordination team.
• Demonstrated experience managing teams against measurable KPIs and performance targets.
• Strong understanding of workforce utilisation, shift coverage, overtime, broken shifts and workforce optimisation.
• Experience working with complex, high-volume rosters and changing operational requirements.
• Strong analytical and reporting skills, with the ability to translate workforce data into practical business decisions.
• Experience recruiting, onboarding, training and developing high-performing teams.
• Strong understanding of the SCHADS Award and its application to rostering and workforce management.
• Exceptional communication and stakeholder management skills.
• The ability to remain calm, decisive and solutions-focused in a high-pressure operational environment.
• A strong understanding of client experience and the importance of continuity and quality of care.
• A proactive approach to identifying problems before they become operational issues.
• Strong systems and technology capability, with the ability to identify opportunities for process and system improvement.
• A leadership style that is accountable, supportive, transparent and focused on developing people.
• Experience within the NDIS or a comparable 24/7 service environment will be highly regarded.

Why Join Danny Met Sally?

• Join a rapidly growing national organisation with genuine opportunities for career progression.
• Lead a critical national function with significant influence across the business.
• Work closely with senior leadership and have a genuine opportunity to shape workforce strategy.
• Be part of a people-focused organisation where your contribution directly impacts client outcomes.
• Competitive remuneration aligned with the seniority and scope of the role.
• Interstate travel opportunities for conferences, events and team functions.
• A supportive, collaborative and performance-focused environment.

Ready to Make an Impact?

If you’re an experienced rostering leader who enjoys solving complex workforce challenges, developing high-performing teams and making a measurable difference to operational performance, we’d love to hear from you.