National Redress Officer – Survivor-Focused Support

DFP Recruitment; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

DFP Recruitment in Perth, WA is seeking APS4/5 Redress Officers to join a Federal Government department on a 12-month labour hire contract with extension potential. Roles are on-site and include 15.4% superannuation.

You will handle end-to-end National Redress Scheme applications, liaise with applicants, prepare correspondence, and maintain accurate records in Case Manager while handling sensitive material.

Qualifications

• Experience handling sensitive information and liaising with survivors.
• Ability to work under pressure in a high workload environment.
• Excellent written and verbal communication skills.
• Ability to research information and provide evidence-based recommendations.
• Familiar with privacy protocols and information management.

Responsibilities

• Take inbound calls and collect details to progress applications.
• Prepare, edit and quality check letters and notices.
• Maintain accurate records in Case Manager.
• Escalate risks and issues as required.
• Support stakeholder engagement and professional service.

Skills

Attention to detail

Written communication

Verbal communication

Problem solving

Empathy

Research

Decision making

Stakeholder liaison

Tools

Case Manager

Job description

DFP Recruitment in Perth, WA is seeking APS4/5 Redress Officers to join a Federal Government department on a 12-month labour hire contract with extension potential. Roles are on-site and include 15.4% superannuation.

You will handle end-to-end National Redress Scheme applications, liaise with applicants, prepare correspondence, and maintain accurate records in Case Manager while handling sensitive material.