National Redress Officer APS5 - Survivor-Focused Support

DFP Recruitment; Canberra; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

15.4% superannuation

Job summary

DFP Recruitment is seeking APS5 Redress Officers for a Federal Government department in Greenway, ACT. This on-site, 12-month labour hire contract includes paid leave and 15.4% superannuation, with potential extension.

The role involves handling sensitive survivor information and guiding applications through the National Redress Scheme. Under limited direction, you will manage workflows, take calls from applicants, prepare notices, and escalate risks as needed, while engaging with Indigenous

Qualifications

• Experience handling sensitive material and survivor information.
• Ability to work on-site in Greenway ACT.
• Strong documentation and case management skills.
• Ability to liaise with diverse internal/external stakeholders.

Responsibilities

• Manage end-to-end National Redress Scheme applications.
• Take inbound calls and collect information from applicants.
• Prepare and quality-check letters and notices.
• Escalate risks and issues when needed.
• Maintain accurate records in Case Manager and related systems.

Skills

Empathy

Trauma-informed approach

Communication skills

Stakeholder liaison

Discretion with sensitive information

Indigenous awareness

Job description

DFP Recruitment is seeking APS5 Redress Officers for a Federal Government department in Greenway, ACT. This on-site, 12-month labour hire contract includes paid leave and 15.4% superannuation, with potential extension.

The role involves handling sensitive survivor information and guiding applications through the National Redress Scheme. Under limited direction, you will manage workflows, take calls from applicants, prepare notices, and escalate risks as needed, while engaging with Indigenous