Counselling Service Navigator

Department of Families, Fairness & Housing VIC; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Families, Fairness & Housing VIC is recruiting for a Counselling Service Navigator in Melbourne to lead the counselling component of the Victorian Redress program. You will work with the team to deliver trauma-informed support and the personal apology functions, collaborating with other departments and services to operationalise the program.

The role requires resilience and empathy when dealing with sensitive material and distressing content, with responsibilities including acting

Responsibilities

• Provide point of contact for Victorian Redress program participants and give information, referrals, support and advice as required.
• Provide trauma-informed support to participants and build safety and trust throughout the process.
• Assess needs, facilitate access to trauma-informed counselling and other support services, including follow-up as required.

Job description

Department of Families, Fairness & Housing VIC – Melbourne VIC

This position will work as part of a new team to prepare for implementation and delivery of Victorian Government Redress for people who experienced abuse and neglect in historic institutional settings prior to 1990 (Victorian Redress).

Working in close collaboration with other Victorian Redress teams and applicant support services, the Counselling and Restorative Engagement team will work to operationalise and deliver the Victorian Redress model endorsed by Government including the counselling and personal apology functions of the program.

This position will work closely with the Senior Engagement Officer, Senior Project Officer and Project Officer roles to develop and adapt policy, program documentation and processes to support delivery of the counselling and personal apology functions of the Victorian Redress program.

The Counselling Service Navigator will lead implementation of the counselling component of the Victorian Redress program. Additional key components of the role include contributing to the development and delivery of trauma informed processes and procedures to implement the Victorian Redress program and deliver high quality services.

This position will work also collaboratively with colleagues across the Department of Families, Fairness and Housing, support services, other government departments, senior executives, facilitators as well as people who have experienced institutional child abuse and neglect to provide trauma-informed support to participants who choose to engage in restorative engagement processes.

Please note: this position requires dealing with sensitive material that can be emotionally challenging; this role will best suit a candidate who has current experience dealing with sensitive and distressing material and is both resilient and empathetic.

ACCOUNTABILITIES INCLUDE

• Provide a point of contact for people who contact the Victorian Redress program and provide them with information, referrals, support and advice as required.
• Provide trauma-informed support to people who contact the Victorian Redress program building safety and trust throughout the process.
• Assess a person's needs and vulnerabilities, facilitate access to trauma-informed counselling and other support services as appropriate including follow up as required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.