National Quality Manager

SGS; Australia; Remote; AUD 140,000 - 210,000; Full time

Benefits offered by this job

Flexible work

Sustainability culture

Paid parental leave

Volunteer day

Health & wellbeing

Learning & development

Career development opportunities

Employee discounts

Job summary

SGS Australia is seeking a National Quality Manager to lead and continuously improve the quality management system across our Environment, Health and Safety laboratories nationwide. This role will oversee a network of Quality Representatives, drive accreditation activity and ensure compliance with NATA ISO/IEC 17025 and SGS standards.

The position involves coaching staff across multiple sites, standardising processes, and partnering with operational teams to deliver measurable quality

Qualifications

• Strong knowledge of laboratory quality systems and continuous improvement.
• Experience with standards such as NATA, ISO and internal quality requirements.
• Ability to influence, collaborate and align across multiple sites.
• Confident communication and outcomes-focused approach.

Responsibilities

• Maintain, review and improve national EHS quality documentation and processes.
• Ensure procedures reflect current Australian and international standards.
• Coordinate and conduct internal audits, including annual audit planning.
• Support laboratories with NATA ISO/IEC 17025 accreditation and SGS compliance requirements.
• Drive consistency and standardisation across laboratory quality systems.
• Work with operational teams to define, document and implement process improvements.
• Analyse performance data and support continuous improvement initiatives.
• Provide quality and OI training, guidance and practical support to staff.
• Maintain continuous improvement records and ensure corrective actions are closed on time.

Skills

Quality management

Auditing

ISO 17025

Leadership

Job description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Job Description

We are seeking a National Quality Manager to lead, strengthen and continuously improve the quality management system across our Environment, Health and Safety laboratories nationally. This is a key role for an experienced quality professional who enjoys working across multiple sites, influencing stakeholders and driving practical, consistent quality outcomes.

In this role you will lead and provide oversight of a network of Quality Representatives across multiple sites nationally, ensuring consistent implementation of quality systems, accreditation requirements, compliance obligations and continuous improvement initiatives. The role will coach, train, support and guide local quality personnel while driving best practice and quality excellence across the business.

This national role is open to candidates based in Perth, Sydney or Melbourne.

About the role

Reporting to the General Manager of Industries & Environment department, you will ensure the Environmental quality system remains current, effective and aligned with operational needs, customer expectations, SGS requirements, legal obligations and relevant standards including NATA ISO/IEC 17025 accreditation and other relevant standards. You will partner with managers and laboratory teams to provide guidance, tools, training and support that help maintain high standards across the business.

Key responsibilities

• Maintain, review and improve national EHS quality documentation and processes.
• Ensure procedures reflect current Australian and international standards.
• Coordinate and conduct internal audits, including annual audit planning.
• Support laboratories with NATAISO/IEC 17025accreditation and SGS compliance requirements.
• Drive consistency and standardisation across laboratory quality systems.
• Work with operational teams to define, document and implement process improvements.
• Analyse performance data and support continuous improvement initiatives.
• Provide quality and OI training, guidance and practical support to staff.
• Maintain continuous improvement records and ensure corrective actions are closed on time.

Qualifications

About you

You will bring a strong quality mindset, practical leadership style and the ability to influence teams across a national laboratory network.

• Strong knowledge of laboratory quality systems, compliance and continuous improvement.
• Experience working with standards such as NATA, ISO and internal quality requirements.
• Ability to influence, collaborate and build alignment across multiple sites.
• Confident communication skills with a professional and outcome-focused approach.
• Comfortable translating standards and procedures into clear, practical processes.

What we offer

This is an opportunity to take on a visible national role with a global organisation, supporting laboratories that play an important part in delivering trusted testing, inspection and certification services. You will have the scope to influence quality practices nationally, build strong relationships across the business and contribute to a culture of compliance, improvement and operational excellence.

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.

• As a company, we have embraced the shift to flexible work
• Sustainability is embedded in our culture and the way we do business
• Paid parental leave
• Paid time for volunteering day and blood donations
• Corporate health & wellbeing offers
• Ongoing learning & development
• Career development opportunities (Nationally and Globally)
• SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.