National Operations Specialist

ALH Hotels; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Exclusive discount card for ALH Hotels

Health & wellbeing programs

Learning and development opportunities

Job summary

ALH Hotels in Sydney is seeking a National Operations Specialist to centralise coordination across our national hotel network and support senior leadership in delivering initiatives that enhance guest experiences and operational efficiency.

You will connect Operations, Transformation, Commercial, Marketing and Communications, driving consistency and improvements while balancing multiple priorities in a fast-paced environment.

Qualifications

• Experience in operations, project coordination or executive support within a large or complex organisation.
• Exceptional organisational skills, confidently managing competing priorities and deadlines.
• Strong communication and stakeholder management skills, with the ability to influence at all levels.
• Experience coordinating projects, improving processes and supporting business transformation.
• Proactive and solutions-focused, confident making decisions and working independently.
• Strong analytical skills, with the ability to turn data into meaningful insights and improvements.
• Experience supporting senior leaders and managing executive-level priorities and communications.
• Adaptable, collaborative and resilient, thriving in a fast-paced environment.

Responsibilities

• Coordinate national initiatives: Support the planning, scheduling and execution of operational projects and transformation initiatives, ensuring activities are aligned with business priorities and venue capacity.
• Connect teams and stakeholders: Act as a key link between Operations, Transformation, Commercial, Marketing, Communications and other business functions to ensure initiatives are coordinated and delivered effectively.
• Support senior leadership: Work closely with the GM Hospitality to coordinate priorities, meetings, communications and day-to-day activities, enabling a focus on strategic and operational outcomes.
• Drive operational consistency: Partner with State Operations Support teams to improve processes, streamline workflows and embed consistent ways of working across the national hotel network.
• Manage competing priorities: Maintain visibility of upcoming initiatives, identify potential risks or challenges and work collaboratively to ensure operational teams are set up for success.
• Provide insights and reporting: Gather, analyse and present information to support decision-making, identify opportunities for improvement and track progress against key initiatives.
• Champion continuous improvement: Identify opportunities to simplify processes, improve efficiency and support the adoption of new tools and systems across the business.

Skills

Operations experience

Project coordination

Executive support

Stakeholder management

Analytical skills

Data analysis

Decision making

Independent working

Job description

Let’s go to the pub!” Chances are, it’s one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub’s story. A great local is made up of great people. And together, both sides of the bar create something special.

Job Description

• Play a key role in supporting the smooth and efficient running of our national hotels network that provides excellence in service to our guests and teams.
• Work closely with the GM Hospitality, connecting teams, coordinating priorities and driving operational improvements.
• Help deliver exceptional experiences for our guests and teams through effective coordination, collaboration and operational support

Are you someone who thrives on bringing people, projects and priorities together?

We're looking for a proactive and highly organised National Operations Specialist to join our ALH Hotels team.

Working closely with the General Manager - Hospitality, you'll play a central role in connecting teams, coordinating national initiatives and ensuring the smooth and efficient running of our hotels, supporting exceptional experiences for our guests and teams.

Combining operational coordination, stakeholder engagement and senior leadership support, you'll help streamline processes, support business transformation and ensure operational priorities are delivered effectively across our national hotel network.

Location: Sydney preferred. Applications close Friday, 23 October 2026

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Coordinate national initiatives: Support the planning, scheduling and execution of operational projects and transformation initiatives, ensuring activities are aligned with business priorities and venue capacity.
• Connect teams and stakeholders: Act as a key link between Operations, Transformation, Commercial, Marketing, Communications and other business functions to ensure initiatives are coordinated and delivered effectively.
• Support senior leadership: Work closely with the GM Hospitality to coordinate priorities, meetings, communications and day-to-day activities, enabling a focus on strategic and operational outcomes.
• Drive operational consistency: Partner with State Operations Support teams to improve processes, streamline workflows and embed consistent ways of working across the national hotel network.
• Manage competing priorities: Maintain visibility of upcoming initiatives, identify potential risks or challenges and work collaboratively to ensure operational teams are set up for success.
• Provide insights and reporting: Gather, analyse and present information to support decision-making, identify opportunities for improvement and track progress against key initiatives.
• Champion continuous improvement: Identify opportunities to simplify processes, improve efficiency and support the adoption of new tools and systems across the business.

Qualifications

Now let’s talk about you:

We're looking for someone who thrives in a fast-paced environment, enjoys bringing people together and takes pride in keeping things organised and moving forward.

• Experience in operations, project coordination or executive support within a large or complex organisation.
• You’ll bring exceptional organisational skills, confidently managing competing priorities and deadlines.
• Strong communication and stakeholder management skills, with the ability to influence at all levels.
• Experience coordinating projects, improving processes and supporting business transformation.
• You’ll be proactive and solutions-focused, confident making decisions and working independently.
• Strong analytical skills, with the ability to turn data into meaningful insights and improvements.
• Experience supporting senior leaders and managing executive-level priorities and communications.
• You’ll be adaptable, collaborative and resilient, thriving in a fast-paced environment.

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au