National General Manager, Ai-Driven Operations & Growth

Pacific Talent Partners Pty Ltd.; Melbourne; On-site; AUD 350,000 - 520,000; Full time

Job summary

Pacific Talent Partners is partnering with an exciting organisation to appoint a General Manager who will lead nationwide operating businesses and drive enterprise value across a vast national multi-site footprint.

The role focuses on governance, AI-enabled efficiency, and data-driven decision-making to enhance labour productivity and performance in a high-growth B2C environment. Location flexibility includes relocation to Adelaide, South Australia.

Qualifications

• 15+ years of senior executive experience managing large-scale, geographically dispersed B2C multi-site networks.
• Experience as a General Manager/COO in a $500M+ revenue business during periods of growth or transformation.
• Direct reporting to CEOs, executive teams, or boards with exposure to institutional or Private Equity investors.
• Willingness to relocate to Adelaide, South Australia or operate with location flexibility.

Responsibilities

• Direct nationwide operating units to maximise returns on invested capital.
• Lead, modernise, and scale a complex network across hundreds of locations.
• Champion AI-enabled processes, automation, and data-driven decisions to improve productivity.
• Drive revenue optimisation, margin expansion, safety, guest advocacy, and disciplined cost governance.
• Engage with the Board, investors, and executive leadership to build credibility.

Skills

Executive leadership

B2C multi-site networks

Strategic planning

Stakeholder engagement

Job description

The Role:

Pacific Talent Partners is partnering with an exciting organisation in the search for aGeneral Managerto join an industry-leading, high-growth B2C group operating a vast national multi-site footprint.

With a network spanning hundreds of destinations nationwide and ambitiousplans to grow,the organisation is transitioning into its next phase of expansion. This senior executive will lead nationwide operating businesses, drive enterprise value creation, build operational maturity, and embed digital and AI-enabled efficiencies across complex operational environments.

Key Responsibilities:

Enterprise Leadership & Value Creation:Direct nationwide operating units to maximise returns on invested capital and contribute directly to multi-billion-dollar enterprise value targets.

Multi-Site Operational Excellence:Lead, modernise, and scale a complex network across hundreds of geographically dispersed locations.

Data, Tech & AI Innovation:Champion the integration of AI-enabled processes, operational automation, and data-driven decision-making to enhance labour productivity and operating performance.

Commercial & Financial Performance:Drive revenue optimisation, margin expansion, safety, guest/customer advocacy, and disciplined cost governance.

Governance & Stakeholder Engagement:Build strong credibility with the Board, institutional investors, executive leadership, and key industry stakeholders.

Target Candidate Profile:

Executive Leadership:15+ years of senior executive experience managing large-scale, geographically dispersedB2C multi-site networks (e.g., Hospitality, Accommodation, Retail, Aged Care, Childcare, Leisure, or Consumer Services).

Proven Scale & Track Record:Demonstrated experience as a General Manager, COO, or equivalent operational executive in a$500M+ revenue businessthrough periods of high growth, transformation, or operating model redesign.

Governance & Ownership:Strong track record reporting directly to CEOs, Executive Teams, or Boards, with exposure to working alongside institutional or Private Equity investors.

Location Capability:Based in or fully open torelocating to Adelaide, South Australia.