National Desktop Estimator | Insurance Building

Statewide Building & Restorations Group; Melbourne; Híbrido; AUD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Company vehicle

Laptop and mobile phone

Hybrid field/office work

Career development opportunities

Supportive team culture

Resumo da oferta

Statewide Building & Restorations Group in Melbourne, VIC, is seeking an experienced National Desktop Estimator (Insurance) to lead our desktop estimating function. You will start hands-on, then build and lead a national team while ensuring accurate estimates, compliance, and timely claim outcomes.

The role requires expertise in ENData or similar platforms, strong leadership, and collaboration with insurers and assessors. The office is based in Epping with 1–2 days weekly on-site attendance.

Qualificações

• Minimum 2 years' experience in the insurance building industry.
• Proven estimating experience on ENData, Crunchworks or similar platform.
• Demonstrated leadership experience with team accountability.
• Confident verbal communication and negotiation with customers and industry professionals.
• Excellent time management in a high-volume, deadline-driven environment.

Responsabilidades

• Estimating and scope accuracy.
• Prepare desktop estimates for insurance reinstatement claims using virtual assessment tools, site imagery and assessor reports.
• Validate builder and trade costs against scope, market rates and policy coverage.
• Reset scopes where they're inaccurate, inflated or out of line with the claim.
• Manage estimating claims from submission through to completion.
• Coach estimators in scoping accuracy, compliance, virtual assessment techniques and software.

Conhecimentos

Insurance industry

ENData

Leadership

Negotiation

Time management

Reporting

Adaptability

Insurer experience

Remote assessments

Trade background

Formação académica

Building trade qualification

Ferramentas

ENData

CrunchWorks

Descrição da oferta de emprego

Statewide Building & Restorations Group - Melbourne VIC

About SBRG

Help Customers Rebuild with Confidence

Statewide Building and Restorations Group (SBRG)are on a mission to provide the best, most seamless and integrated Restoration & Building experience within in the Australian Insurance Property Repair Market.

We are passionate about helping homeowners and businesses recover following insured events and, due to continued growth, are seeking an experienced National Desktop Estimator (Insurance) to join our team. In this role, you will deliver a seamless end-to-end customer experience while managing the assessment, estimating, and restoration process with professionalism and care.

About the role:

As National Desktop Estimator, you'll lead our Desktop Estimating function. The function prepares accurate off-site estimates for insurance-impacted properties, validates costs, resets scopes where needed and manages estimating claims from start to finish.

This is a hands-on leadership role. At first you'll carry a desktop estimating workload yourself. As claim volumes grow, you'll build and lead a team of Desktop Estimators and take charge of their training, coaching and performance, so that estimating and validation are done consistently and to a high standard across the country.

Office is based in Epping - attendance of a minimum of 1-2 days a week.

Role and Responsibilities:

• Estimating and scope accuracy
• Prepare accurate desktop estimates and scopes of work for insurance reinstatement claims, using virtual assessment tools, site imagery and assessor reports.
• Validate builder and trade costs against scope, market rates and policy coverage.
• Reset scopes where they're inaccurate, inflated or out of line with the claim.
• Manage estimating claims once lodged in our system through to submission.
• Coaching and capability
• Coach estimators in:
• scoping accuracy
• compliance
• virtual assessment techniques and software
• Run quality reviews of estimates and give clear, constructive feedback.
• Develop and maintain estimating standards, templates and training material.
• People leadership
• Lead and motivate the team to deliver high service standards and follow process consistently.
• Set clear expectations and agree targets with team members, and review performance regularly.
• Support each team member’s development, skills and career goals.
• Manage the team in line with company policies and model the company’s values.
• Act as the escalation point for complex claims, complaints and disputes.
• Cost control and continuous improvement
• Put cost control strategies in place to deliver cost outcomes to plan, and refine them as business needs change.
• Find cost leakage and improvement opportunities across the claims lifecycle.
• Contribute detailed input to process and system development.
• Build strong relationships with insurers, assessors, and internal teams.
• Negotiate scope and cost outcomes, and give constructive feedback to stakeholders.
• Reporting and insights
• Track and report on KPIs for productivity, accuracy, cycle time and cost outcomes.
• Use data and on-the-ground insight to shape operational strategy, resourcing and recruitment.

Skills and Experience:

• At least 2 years’ experience in the insurance building industry
• Proven estimating experience in ENData, Crunchworks or a similar platform
• Demonstrated leadership experience: leading or mentoring a team and being accountable for business results
• Confident verbal communication and negotiation with customers and industry professionals
• Excellent time management and organisation in a high-volume, deadline-driven environment
• Comfort with operational reporting and data
• Adaptability and resilience in a growing, changing team
• Experience on the insurer side, or as an assessor
• Experience with remote or virtual assessments
• A building or trade background or qualification

What We Offer

• Competitive salary package based on experience
• Fully maintained company vehicle
• Laptop and mobile phone provided
• Combination of field-based and office-based work
• Opportunity to join a fast-growing and respected organisation
• Supportive team culture
• Ongoing training and career development opportunities
• Genuine opportunities for career progression

SBRG is an equal opportunity employer committed to diversity, inclusion, and creating a supportive workplace for all employees. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

Please do not contact our office regarding this position. Only shortlisted candidates will be contacted.

Please visit our website for more information about our company www.sbrg.com.au