National Customer Service Leader (Hands-On & Ops)

Premium Floors Australia; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Premium Floors Australia – Keysborough VIC is seeking an experienced Customer Service Manager to lead our national customer service team. This full-time role, based in Keysborough, offers ownership of the Customer Service function and opportunities to drive improvement across Australia.

The role reports to the Operations Manager and works with Sales, Operations and Warehousing to deliver exceptional support for major retail chains and independent flooring retailers.

Formación

• Proven experience leading and coaching a national customer service team.
• Hands-on leadership style capable of frontline task support.
• Strong problem-solving skills with real-time coaching experience.
• Excellent organisational skills to manage competing priorities.
• Experience with ERP/order management systems (SAP preferred).
• Continuous improvement mindset to enhance processes and outcomes.

Responsabilidades

• Lead a national Customer Service team across multiple states.
• Provide hands-on coverage for frontline activities when required.
• Drive initiatives to improve customer satisfaction, response times and service quality.
• Oversee accurate and timely entry, allocation and management of all customer orders.
• Collaborate with warehousing, sales and logistics to support operational priorities.

Conocimientos

Leadership

People management

Customer service management

Operations coordination

Problem solving

SAP experience

Herramientas

SAP

Descripción del empleo

Premium Floors Australia – Keysborough VIC is seeking an experienced Customer Service Manager to lead our national customer service team. This full-time role, based in Keysborough, offers ownership of the Customer Service function and opportunities to drive improvement across Australia.

The role reports to the Operations Manager and works with Sales, Operations and Warehousing to deliver exceptional support for major retail chains and independent flooring retailers.