Customer Service Officer

Wirrigan Group; Sydney; On-site; AUD 52,000 - 68,000; Part time

Job summary

NSW State Government Department in Sydney is seeking a Customer Service Support Officer to provide accurate advice and direction on queries related to finance, human resources, and technical systems, ensuring a positive and solution-focused experience for every customer.

Responsibilities include delivering high-quality customer service in a fast-paced contact centre, responding promptly to enquiries, escalating complex issues, and maintaining up-to-date knowledge of policies and processes to

Job description

Commence on 11/01/2027, 6 months contract

35 hours per week

NSW State Government Department - As a Customer Service Support Officer, you will provide accurate advice and direction on queries related to finance, human resources, and technical systems, ensuring a positive and solution-focused experience for every customer.

Your responsibilities

Deliver high-quality customer service by engaging effectively with clients in a fast-paced contact centre environment.

Respond promptly and professionally to customer enquiries while maintaining confidentiality and discretion.

Escalate complex or non-standard enquiries to the appropriate Centre of Expertise for resolution.

Stay up to date with relevant policies, legislation, and business processes to provide accurate and efficient support.

Accurately record customer interactions using multiple technology platforms, while consistently meeting daily and monthly KPIs.

Demonstrate a strong commitment to delivering exceptional customer service with professionalism and care.

Show resilience, adaptability, and courage when facing challenges or high-pressure situations.

Take initiative, act with accountability, and manage time and tasks effectively.

Communicate clearly and confidently, tailoring messages to suit different audiences.

Apply strong problem-solving skills and confidently navigate multiple technology platforms and databases.

Attach up to date - Typing Test - Alphanumerical results on CV (Mandatory)

This position is open to candidates with full working rights in Australia. Only shortlisted applicants will be contacted.

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What can I earn as a Customer Service Representative