Aviation Service Lead: Operations & Safety

Airservices; Canberra; On-site; AUD 140,000 - 190,000; Full time

Job summary

Airservices Australia is seeking a Service Lead to oversee service delivery within a designated area. You will lead frontline teams, prioritise safety and operational performance, and ensure high standards of reliability in Australia’s aviation network.

You will shape team culture, cultivate capability, manage priorities, and partner with senior leaders to deliver safe, efficient and resilient services across the organisation.

Qualifications

• Extensive leadership and management experience in an operational setting.
• Strong people leadership with coaching and development skills.
• Sound judgement in complex, regulated environments.
• Experience in safety, risk, compliance and performance management.
• Excellent stakeholder engagement and communication.

Responsibilities

• Lead safe, compliant and effective operational service delivery.
• Build engaged, capable, high-performing teams.
• Set performance expectations and mentor teams.
• Manage priorities and respond to changing demands.
• Monitor safety, risk, compliance and operational performance.
• Build relationships with employees, peers, customers and stakeholders.
• Support introduction of new systems and initiatives.
• Maintain financial discipline across resources.

Skills

Operational leadership

People leadership

Stakeholder engagement

Safety & risk management

Strategic thinking

Communication

Education

Tertiary qualifications in management, business or technical field

Job description

Airservices Australia is seeking a Service Lead to oversee service delivery within a designated area. You will lead frontline teams, prioritise safety and operational performance, and ensure high standards of reliability in Australia’s aviation network.

You will shape team culture, cultivate capability, manage priorities, and partner with senior leaders to deliver safe, efficient and resilient services across the organisation.