Multi-Product CS Lead for Growth & Retention

AMP; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

AMP in Sydney is hiring a Customer Success Manager to drive growth across our multi-product platform. You’ll partner with the CEO and senior leadership to transform customer feedback into experiments that move metrics. This role is not a queue manager.

You’ll own projects end-to-end, design onboarding and activation plays, reduce churn, and build scalable playbooks for the portfolio. You should have 5+ years in SaaS, Shopify/e-commerce familiarity, and a hands-on, entrepreneurial approach to

Qualifications

• 5+ years in customer success, support, or account management in SaaS.
• Sydney-based location is preferred.
• Shopify or e-commerce experience strongly preferred.
• Entrepreneurial and self-directed approach to experiments.

Responsibilities

• Go deep on products needing help and learn merchants’ needs.
• Design and run CX and growth experiments with senior product leadership.
• Build reviews and case-study engine across the portfolio.
• Drive down churn by addressing at-risk merchants and understanding reasons for churn.
• Reach out proactively to merchants facing friction or negative reviews and recover them.
• Create playbooks to transfer successful tactics across apps.

Skills

Customer success

SaaS experience

Strong communication

Commercial mindset

Self-directed

Shopify

Tools

Shopify

Job description

AMP in Sydney is hiring a Customer Success Manager to drive growth across our multi-product platform. You’ll partner with the CEO and senior leadership to transform customer feedback into experiments that move metrics. This role is not a queue manager.

You’ll own projects end-to-end, design onboarding and activation plays, reduce churn, and build scalable playbooks for the portfolio. You should have 5+ years in SaaS, Shopify/e-commerce familiarity, and a hands-on, entrepreneurial approach to