Multi-Channel Customer Service & Sales Support Specialist

JDE Peet's; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Campos Coffee, part of JDE Peet's, is seeking a Customer Service Specialist to be the first point of contact for customers and café partners. You’ll handle orders, inquiries and solutions across channels and collaborate with Sales, Supply Chain and Operations to ensure timely delivery.

You’ll build strong relationships, contribute to process improvements and provide insights to drive customer satisfaction and growth in a fast-paced environment.

Qualifications

• Previous experience in Customer Service, Sales Support, Customer Success or Account Administration.
• Outstanding communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and work effectively under pressure.

Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, SMS, social).
• Respond to enquiries and resolve issues promptly.
• Manage customer orders, returns and account requests to resolution.
• Coordinate with Sales, Supply Chain and internal teams to ensure timely delivery.
• Maintain accurate customer records within CRM systems and generate reports.

Skills

Customer service

Sales support

Account administration

Communication

Organisational skills

Tools

CRM systems

Job description

Campos Coffee, part of JDE Peet's, is seeking a Customer Service Specialist to be the first point of contact for customers and café partners. You’ll handle orders, inquiries and solutions across channels and collaborate with Sales, Supply Chain and Operations to ensure timely delivery.

You’ll build strong relationships, contribute to process improvements and provide insights to drive customer satisfaction and growth in a fast-paced environment.