Customer Success & Order Specialist

Korvest Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Campos Coffee is seeking a Customer Service Specialist to be the first point of contact for customers and café partners, handling orders, enquiries and solutions across multiple channels, and partnering with Sales, Supply Chain, Marketing and Operations to ensure timely support from order to delivery.

This varied role blends customer service, sales support, administration and customer engagement, with opportunities to build strong relationships, drive process improvements and contribute insights

Qualifications

• Experience in Customer Service, Sales Support, Customer Success or Account Administration.
• Outstanding communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and work under pressure.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Deliver exceptional customer service across phone, email, SMS, social media, web portals and other platforms.
• Respond promptly to customer enquiries and resolve issues.
• Manage customer requests through to resolution with a positive experience.
• Maintain accurate customer records in CRM systems.
• Generate customer service and performance reports to identify trends and opportunities.
• Process and manage customer orders, returns and account requests.
• Ensure orders are tracked and delivered on time.
• Coordinate with Supply Chain and Dispatch for smooth service delivery.
• Support the Sales team with CRM administration and reporting.
• Prepare reports and insights to improve customer engagement and retention.

Skills

Customer service

Communication skills

Organisational skills

Prioritisation under pressure

Problem-solving

Tools

CRM systems

Microsoft Office

Excel

Job description

Campos Coffee is seeking a Customer Service Specialist to be the first point of contact for customers and café partners, handling orders, enquiries and solutions across multiple channels, and partnering with Sales, Supply Chain, Marketing and Operations to ensure timely support from order to delivery.

This varied role blends customer service, sales support, administration and customer engagement, with opportunities to build strong relationships, drive process improvements and contribute insights