MSP Network Engineer: Hands-On Support & Managed Services

Architech Network and Communications Solutions; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

On-call roster participation

Travel to customer sites

Career development in networking

Job summary

Architech Network and Communications Solutions in Port Melbourne, VIC, is seeking a hands-on Network Engineer for Support & Managed Services. You will manage incidents across LAN/WAN, troubleshoot issues, and perform changes within change-management processes, while working with Cisco, Meraki and Fortinet platforms and maintaining clear customer communications.

You will join a dynamic MSP team supporting multiple customers, including healthcare environments, with travel to customer sites as

Qualifications

• 2–4 years hands-on experience in network operations, support or engineering.
• Experience in a client-facing MSP environment.
• Experience supporting healthcare or other critical-service environments preferred.
• Strong fundamentals: switching, routing, TCP/IP, VLANs, DHCP, DNS.
• Experience with Cisco, Meraki, Fortinet or similar.
• Familiar with ITIL incident/change/problem management.

Responsibilities

• Own network incidents through to resolution across LAN, WAN, wireless and firewall environments.
• Troubleshoot customer issues methodically and escalate appropriately when senior engineering involvement is required.
• Work across technologies including Cisco, Meraki, Fortinet and other enterprise networking platforms.
• Perform network changes, MACDs and upgrades within established change-management processes.
• Maintain clear ticket updates, technical documentation and customer communication.
• Contribute to SOPs, knowledge articles and root cause analysis.
• Work directly with customers as part of day-to-day incident and service delivery.
• Collaborate with senior engineers on more complex incidents and implementations.
• Assist with operational and statistical reporting to management as required, including ticket trends, incidents, recurring issues and service activity.
• Participate in the Support & Managed Services on-call roster, supporting critical customer environments.

Skills

Networking fundamentals

Cisco

Meraki

Fortinet

TCP/IP

VLANs

DHCP/DNS

VPNs

Firewall configuration

Tools

Cisco equipment

Meraki devices

Fortinet devices

Job description

Architech Network and Communications Solutions in Port Melbourne, VIC, is seeking a hands-on Network Engineer for Support & Managed Services. You will manage incidents across LAN/WAN, troubleshoot issues, and perform changes within change-management processes, while working with Cisco, Meraki and Fortinet platforms and maintaining clear customer communications.

You will join a dynamic MSP team supporting multiple customers, including healthcare environments, with travel to customer sites as