Network Engineer

Marble Arch Consulting; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Aruba/ClearPass training

Cisco Meraki training

ITIL certification

Professional development opportunities

Job summary

Marble Arch Consulting Group (MAC) in Melbourne is seeking an experienced Network Engineer to join our Managed Services team. The role focuses on Aruba ClearPass and Cisco Meraki, supporting NAC, switching, wireless and secure network operations.

You will monitor and maintain customer environments, investigate incidents, and assist with changes and new solutions. Three+ years of relevant experience and readiness for on-call shifts are required.

Qualifications

• Three years of hands-on experience supporting enterprise network infrastructure.
• Experience administering Aruba ClearPass.
• Experience supporting Cisco Meraki switching and wireless environments.
• Strong understanding of NAC, 802.1X, RADIUS, and authentication methods.

Responsibilities

• Support and administer Aruba ClearPass environments.
• Configure and troubleshoot ClearPass authentication and network access-control policies.
• Support Cisco Meraki switching and wireless infrastructure through the Meraki Dashboard.
• Investigate network access, authentication, and wireless performance issues.
• Monitor customer network and security environments and respond to alerts.
• Resolve incidents and service requests within SLAs.
• Take ownership of tickets throughout their lifecycle and provide updates.
• Coordinate incident resolution with customers, vendors and technical teams.
• Produce implementation plans, test plans, and documentation.
• Onboard and maintain customer devices in monitoring platforms.

Skills

Aruba ClearPass administration

Cisco Meraki administration

802.1X/RADIUS authentication

Switching/Routing/VLANs

Networking troubleshooting

ITIL incident/change management

Customer-facing communication

On-call readiness

Tools

Aruba ClearPass

Cisco Meraki

ITSM platforms

Job description

Marble Arch Consulting Group (MAC) is seeking an experienced Network Engineer to join our Melbourne-based Managed Services team.

This hands-on position has a particular focus on Aruba ClearPass and Cisco Meraki, supporting customers across network access control, switching, wireless and secure network operations.

You’ll monitor and maintain customer environments, investigate and resolve incidents, deliver approved changes, and assist with the implementation and transition of new solutions into production.

The role is suited to an engineer with at least three years of relevant experience who is comfortable taking ownership of technical issues, working directly with customers and coordinating with vendors and other technical teams.

What you’ll be doing

Support and administer Aruba ClearPass environments

Configure and troubleshoot ClearPass authentication, authorisation and network access-control policies

Support Cisco Meraki switching and wireless infrastructure through the Meraki Dashboard

Investigate network access, authentication, connectivity and wireless performance issues

Monitor customer network and security environments and respond to alerts

Resolve incidents, service requests and work orders within agreed SLAs

Take ownership of assigned tickets throughout their full lifecycle

Provide customers and internal stakeholders with clear and timely updates

Coordinate incident resolution with customers, vendors and other technical teams

Implement standard and approved changes, including occasional out-of-hours changes

Assist with network upgrades, migrations and new solution implementations

Produce implementation plans, test plans, operational procedures and as-built documentation

Create and maintain technical knowledge articles and support runbooks

Onboard and maintain customer devices within network-monitoring platforms

Provide accurate handovers for open incidents and in-flight changes

Contribute to service reporting and continuous improvement initiatives

Assist junior engineers and share technical knowledge across the team

What you’ll bring

A minimum of three years’ hands-on experience supporting enterprise network infrastructure

Practical experience administering and troubleshooting Aruba ClearPass

Experience supporting Cisco Meraki switching and wireless environments

A good understanding of network access control, 802.1X, RADIUS and authentication methods

Strong knowledge of switching, routing, VLANs, wireless networking and TCP/IP

Experience troubleshooting complex network, wireless and connectivity issues

Experience working within ITIL incident, change and problem-management processes

Experience using network-monitoring and IT service-management or ticketing platforms

Cisco CCNA, Aruba certification or equivalent knowledge demonstrated through practical experience

A systematic and measured approach to troubleshooting

Strong written and verbal communication skills

The ability to work effectively with customers, vendors and internal technical teams

Willingness and eligibility to work staggered rostered hours and participate in an on-call rotation

Full Australian working rights

Desirable, but not essential

Experience with any of the following would also be valuable:

Aruba switching and wireless infrastructure

Cisco Catalyst, Nexus, wireless controllers or ISE

Meraki MX security appliances and SD-WAN

Fortinet FortiGate and FortiManager

Palo Alto firewalls and Panorama

Zscaler Branch Connector or Zscaler Internet Access

MPLS and enterprise SD-WAN

SolarWinds or PRTG

ServiceNow or a comparable ITSM platform

Network scripting or automation

CCNP, Aruba, Fortinet or ITIL certifications

An MSP, managed-services or shared-services environment

What we offer

MAC invests in the ongoing development of its engineers, with training tailored to individual and customer requirements. Opportunities may include:

Aruba ClearPass, switching and wireless training

Cisco and Meraki specialist training

Fortinet and Zscaler security technologies

SolarWinds and PRTG administration

ITIL certification

Broader exposure to enterprise networking and cybersecurity platforms

You’ll join a collaborative team, work across varied enterprise customer environments and have the opportunity to broaden your technical experience while making a visible contribution to the continued growth of MAC’s Managed Services.