MS Dynamics CRM Functional Consultant (Security Clearance)

XPT Software; Canberra; On-site; AUD 90,000 - 110,000; Full time

Job summary

A leading software consultancy in Canberra is looking for an MS Dynamics Functional Consultant with 5-7 years of Dynamics CRM experience. The role involves translating business processes into system configurations and implementations, coordinating with cross-functional teams, and documenting business requirements. A thorough understanding of CRM functions and strong communication skills are essential, along with holding an NV1 security clearance or willingness to upgrade. Join us to enhance our business systems effectively.

Qualifications

• 5-7 years of relevant Dynamics CRM experience.
• Must be an Australian Citizen with Security Clearance (NV1 / Willing to upgrade to NV1).

Responsibilities

• Interface with Business and IT teams to resolve systems problems.
• Perform gap analysis: as-is vs to-be.
• Document functional business requirements and process flows.
• Translate business requirements into functionality.
• Manage requirements to meet business expectations.
• Prioritize business requirements and recommend process changes.
• Assess risks of various solutions across applications.
• Articulate the impact of business problems and benefits.

Skills

CRM Business Functions Knowledge

Effective Communication

Implementation Experience

Job description

Position: MS Dynamics Functional Consultant

Australian Citizen with Security Clearance (NV1 / Willing to upgrade to NV1)

Looking for a MS Dynamics Functional Consultant having 5-7 years of relevant Dynamics CRM experience

The Consultant should be able to translate the business process into system configurations & implementations of the business processes in Microsoft Dynamics CRM. The Functional SME will analyze complex business problems and help define the solution within the CRM system. Identify gaps and provide technical expertise in business requirements for system functional specifications and scale new and current systems, processes and procedures in a cost-effective manner.

Other responsibilities include but are not limited to the below.

Responsibilities

• Interfaces with Business and IT cross functional teams to identify and resolve business systems problems and consults with various users to identify potential improvements.
• Perform gap analysis: as-is vs to-be
• Document functional business requirements, process flow diagrams, and business cases
• Accurately translate business requirements into functionality
• Manage requirements to meet business expectations
• Prioritize business requirements and recommend changes to multiple business processes.
• Assess the risks of various solutions looking across multiple applications
• Clearly articulate the impact of business problems and benefits using business language

Mandatory Skills

• Thorough understanding of the CRM business functions for which applications are used.
• Demonstrated ability to have successfully completed multiple implementations and/or platform upgrade
• Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required