Motor Assessing Claims Specialist

Royal Automobile Club of WA Inc.; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid/Remote work options

Employee discounts and RAC services

Job summary

Royal Automobile Club of WA Inc. (RAC) is seeking a Claims Specialist to support our Motor Assessing team from our Welshpool office and remotely where appropriate. You will handle claims inquiries, referrals, and provide administrative support to assessors and managers.

Join a market-leading WA organisation committed to delivering high-quality member services. A permanent role is available, with a 12-month secondment/contract option.

Qualifications

• Eagerness to learn; no prior insurance experience required.
• Strong verbal and written communication skills.
• Exceptional customer service with high attention to detail.
• Ability to manage multiple cases and meet deadlines.
• Experience in conflict resolution and negotiations is a plus.
• Time management and organisational skills.

Responsibilities

• Deliver service to members, third parties and providers via claims channels.
• Manage assigned caseload following best practice procedures.
• Oversee salvage operations and vehicle disposal processes for total losses.
• Explain total loss processes and processing timeframes to members.
• Provide accurate correspondence on total loss claims.

Skills

Eagerness to learn

Strong communication

Customer service

Attention to detail

Conflict resolution

Time management

Job description

Flexibility with hours 8am – 4pm and 9am – 5pm Work close to home in our Welshpool office as well as from home Join a market leading West Australian organisation With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We are looking for a Claims Specialist to join our established and high preforming Motor Assessing team at our Welshpool office. On a daily basis this role will be accountable for providing administrative support and referral point to the Motor Assessors and Motor Assessing Managers whilst ensuring a consistent delivery of insurance claims services to our members. This is achieved by having great conversations over the phone and by accurate information recording on our systems. We currently have a Permanent opportunity as well as a 12month Secondment/Contract available.

What will you be doing?

• Deliver exceptional service to members, third parties and service providers on claims enquiries and lodgement referrals via multiple channels throughout the insurance claim


• Manage assigned caseload in line with best practice procedures


• Manage the motor vehicles salvage operations, including all cleared vehicles to be sold through the appropriate and authorised channel


• Enable the release of salvage vehicles for auction and arranging the disposal of total losses


• Explain total loss process including processing timeframes to members to manage expectations


• Provide reliable and accurate correspondence on total loss claims


• Support single vehicle claims and acting as a point of contact for external assessors and repairers


• Assist motor claims settlement follow up actions, reviewing assessment reports and case notes to support a prompt settlement.

What are we looking for?

• An eagerness to learn, we will train you in all the technical aspects of the role, no previous insurance experience is needed!


• Strong computer literacy skills and the ability to learn new systems


• Excellent verbal and written communication skills


• Exceptional customer service skills and a high attention to detail


• Experience in conflict resolution and negotiating


• Time management skills


• Commitment to putting members at the centre of everything you do

What can we offer you?

A workplace culture where our people feel valued, respected and empowered RAC recognise the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We support a mix of on site and remote working where applicable.

Be part of a purpose led organisation that gives back to the WA community

An environment that values ongoing career development

Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services

Opportunities for community engagement and corporate volunteering

Applications Close COB Wednesday 2nd September 2026.

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.