Claims Delivery Analyst

racwa; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development and training

Be part of a purpose-led organization

Roadside assistance and RAC discounts

Job summary

RAC WA is seeking a skilled business analyst/PM support to coordinate claims improvement opportunities and drive initiatives from concept to delivery in WA, Australia. You will analyse stakeholder needs, manage expectations, and communicate requirements clearly across levels.

Join a purpose-led team with flexible work arrangements, focus on continuous improvement, and contribute to roadmaps and training materials for successful system changes.

Qualifications

• Broad insurance frontline or operational support experience with strong member service acumen.
• Project support experience (highly desirable).
• Excellent oral and written communication skills.
• Strong analytical problem-solving skills with keen attention to detail.
• Ability to translate business needs into technical requirements and ensure successful implementation.
• Confident relationship management skills to build partnerships and work collaboratively with others.
• Ability to prioritise, self-motivate, and work under pressure.
• Willingness to articulate contrary views or challenge where necessary.

Responsibilities

• Coordinate and analyse claims improvement opportunities and defects.
• Contribute to driving initiatives and projects from concept to delivery.
• Conduct stakeholder needs analysis, manage expectations, and communicate business requirements clearly.
• Provide regular reports and insights to stakeholders at all levels, ensuring effective change management throughout all stages.
• Represent the views and requirements of the business, acting as a subject matter expert or pseudo-Product Owner for initiatives and projects.
• Coordinate User Acceptance Testing (UAT) to ensure system enhancements are efficient, functional, and user-friendly.
• Prepare and deliver testing recommendations, manage system outages, and mitigate potential impacts.
• Research and analyse operational processes using data analysis, observation, interviews, and claim reviews.
• Groom product backlogs and roadmaps.
• Capture end-user requirements and prepare training materials for successful implementation of business process and technical changes.
• Maintain up-to-date knowledge and processes within our Knowledge Management system and Confluence.
• Attend and contribute to stand-ups, working groups, showcases, and retrospectives.

Skills

Insurance frontline experience

Stakeholder communication

Analytical thinking

Problem solving

translate business needs into tech

Relationship management

Education

Tertiary qualifications in Commerce/Technology/Business Analysis

Tools

Confluence

Job description

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organization striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

What you'll do

• Coordinate and analyse claims improvement opportunities and defects.
• Contribute to driving initiatives and projects from concept to delivery.
• Conduct stakeholder needs analysis, manage expectations, and communicate business requirements clearly.
• Provide regular reports and insights to stakeholders at all levels, ensuring effective change management throughout all stages.
• Represent the views and requirements of the business, acting as a subject matter expert or pseudo-Product Owner for initiatives and projects.
• Coordinate User Acceptance Testing (UAT) to ensure system enhancements are efficient, functional, and user-friendly.
• Prepare and deliver testing recommendations, manage system outages, and mitigate potential impacts.
• Research and analyse operational processes using data analysis, observation, interviews, and claim reviews.
• Groom product backlogs and roadmaps.
• Capture end-user requirements and prepare training materials for successful implementation of business process and technical changes.
• Maintain up-to-date knowledge and processes within our Knowledge Management system and Confluence.
• Attend and contribute to stand-ups, working groups, showcases, and retrospectives.

What you'll bring

• Broad insurance frontline or operational support experience with strong member service acumen.
• Project support experience (highly desirable).
• Tertiary qualifications in a related field e.g. Commerce, Technology, Business Analysis (desirable).
• Excellent oral and written communication skills.
• Strong analytical problem-solving skills with keen attention to detail.
• Ability to translate business needs into technical requirements and ensure successful implementation.
• Confident relationship management skills to build partnerships and work collaboratively with others.
• Ability to prioritise, self-motivate, and work under pressure.
• Willingness to articulate contrary views or challenge where necessary.

What can we offer you

• A workplace culture where our people feel valued, respected, and empowered.
• Flexible work arrangements to support work/life commitments and wellbeing.
• Be part of a purpose-led organization that gives back to the WA community.
• An environment that values ongoing career development.
• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services, and Insurance.
• Opportunities for community engagement and corporate volunteering.

Applications close COB Wednesday 9th September 2026.