Member Solutions Consultant

Royal Automobile Club of WA Inc.; Perth; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Base salary plus super

Bonuses

Shift loading

Fully paid training

Career growth

Social Club

Member benefits

Job summary

Royal Automobile Club of WA Inc. in Perth is seeking a Member Solutions Consultant to join our West Perth Contact Centre in September.

You will be the first point of contact for RAC members, delivering supportive conversations and tailored solutions to around 50-60 members each day. This full-time role includes comprehensive training, ongoing development, and shifts including nights, weekends and public holidays where applicable.

Qualifications

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members.
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team.
• Clear, confident communication skills and the ability to build rapport.
• Empathy and resilience when supporting members through challenging situations.

Responsibilities

• Be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance.
• Grow knowledge of RAC products and services through comprehensive training and ongoing development.
• Navigate multiple systems to deliver high-quality conversations and tailored solutions.
• Meet compliance requirements set by regulatory standards and team KPIs.
• Collaborate with a supportive team to achieve customer satisfaction and growth.

Skills

Computer literacy

KPIs & sales targets

Communication skills

Empathy & resilience

Job description

At RAC, we create sustainable value for our members by building a culture grounded in trust and security, where our people are members first, empowered for growth and united to become a force for the better to drive meaningful change across WA. As one of WA's most trusted brands, our Contact Centre Consultants deliver efficient, personalised solutions that help members get back on the road.

Join our West Perth Contact Centre in September as a Member Solutions Consultant and be among the first point of contact for more than 1.3 million members.

About the role

Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development. Be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance. Confidently navigate multiple systems while delivering supportive, high-quality conversations with members. Understand individual needs and offer tailored solutions. Work alongside a supportive, motivated team that encourages collaboration and celebrates success. Meet compliance requirements set by regulatory standards. This is a fulltime permanent position working 8 hours in length between Monday-Friday: 6am-10.30pm, Saturday - Sunday: 8am-6pm.

About you

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team
• Clear, confident communication skills and the ability to build rapport
• Empathy and resilience when supporting members through challenging situations
• Available to work required shifts, including nights, weekends, and public holidays where applicable
• Full Australian working rights

You’ll enjoy

• Base salary of $69,706.80 + Super + Bonuses + Shift loading
• Comprehensive fully paid training to set you up for success from day one.
• Career growth opportunities as we love promoting from within.
• A vibrant Social Club with over 900 members.
• Access to exclusive RAC Member benefits.

Better journeys begin at RAC.

A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing.

Why RAC?

When you join RAC, you become part of one of WA’s most trusted organisations, committed to serving our members and giving back to the community. If you’re passionate about making a real difference for our members and the WA community, we’d love to hear from you.

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.