Motels Operations Manager | Guest Experience & Leadership

Jasren Family Trust; Traralgon; On-site; AUD 65,000 - 80,000; Full time

Job summary

Jasren Family Trust is seeking a HOTEL or MOTEL MANAGER in Traralgon, Victoria, Australia. The role provides executive and administrative support to the Director and team, with a broad scope of duties spanning operations, staffing, guest services, compliance, and financial oversight.

The successful candidate will have a minimum of two years in hotel or motel management, strong communication and technical abilities, and a commitment to maintaining high standards of service and safety.

Qualifications

• Minimum 2 years of experience as a hotel or motel manager.
• Good communication and technical skills.
• Relevant qualification if applicable.

Responsibilities

• Ensure staff follow company policies and safety procedures.
• Conduct interviews to assess candidate qualifications.
• Maintain quality control of motel facilities and cleanliness.
• Interview guests to determine suitability as renters.
• Manage staff including hiring, scheduling, and training.
• Enforce rules for customer conduct in motel facilities.
• Train staff on customer complaints handling and service recovery.
• Ensure guest safety with appropriate security measures.
• Oversee financial performance by monitoring occupancy, revenue and expenses.

Skills

Communication skills

Technical skills

Staff management

Job description

Jasren Family Trust is seeking a HOTEL or MOTEL MANAGER in Traralgon, Victoria, Australia. The role provides executive and administrative support to the Director and team, with a broad scope of duties spanning operations, staffing, guest services, compliance, and financial oversight.

The successful candidate will have a minimum of two years in hotel or motel management, strong communication and technical abilities, and a commitment to maintaining high standards of service and safety.