Motel Relief Manager

Brisbane Street Studios (ABN 67614910762; Brisbane; On-site; AUD 33,000 - 41,000; Part time

Benefits offered by this job

Casual hours

Accommodation discounts

Training programs

Career progression

Job summary

Brisbane Street Studios in Annerley, QLD is seeking a Motel Relief Manager for a casual, one-day-per-week role. You will run the front desk, coordinate housekeeping, and help maintain guest satisfaction to ensure smooth operations.

This flexible position suits hospitality-minded individuals with guest service experience, cash handling skills, and strong communication. Join a family-owned motel focused on service, sustainability, and community.

Qualifications

• Customer service excellence and guest-centric approach.
• Front desk operations including check-in/check-out and reservations.
• Cash handling and basic financial management.

Responsibilities

• Manage the front desk, including check-in/check-out processes, reservations, and guest inquiries
• Oversee housekeeping and maintenance staff to ensure high standards of cleanliness and upkeep throughout the motel
• Address guest concerns and complaints promptly and professionally
• Assist with the development and implementation of new guest service initiatives
• Liaise with the management team to identify and address operational issues

Skills

Customer service

Front desk management

Cash handling

Problem solving

Communication

Interpersonal skills

Flexibility

Tools

Cash register

Job description

As a Motel Relief Manager at Brisbane Street Studios, you'll be responsible for overseeing the day-to-day operations of our motel in Annerley, QLD. This casual one day per week position requires an adaptable and customer-focused individual who can ensure a seamless experience for our guests. You'll be a crucial part of our hospitality team, contributing to the overall success and growth of our business.

What you'll be doing

• Manage the front desk, including check-in/check-out processes, reservations, and guest inquiries
• Oversee housekeeping and maintenance staff to ensure high standards of cleanliness and upkeep throughout the motel
• Address guest concerns and complaints promptly and professionally
• Assist with the development and implementation of new guest service initiatives
• Liaise with the management team to identify and address operational issues

What we're looking for

• Previous experience in a similar guest services or front office role, preferably in the hospitality industry
• Excellent customer service skills and the ability to provide a warm, welcoming environment for guests
• Strong problem-solving and decision‑making abilities
• Proficiency in cash handling and financial management
• Effective communication and interpersonal skills
• Flexibility to work a range of shifts, but we are looking for a weekend relief Manager specifically

What we offer

• Competitive casual rates
• Opportunities for career development and advancement
• A friendly and supportive team environment
• Ongoing training and development programs
• Discounts on accommodation

About us

Brisbane Street Studios is a family‑owned motel that has been providing exceptional hospitality to guests in Annerley for over 20 years. Our mission is to create a welcoming home‑away‑from‑home experience for all who stay with us. We pride ourselves on our commitment to customer service, sustainability, and the local community.