Mondrian Residences Manager

Mondrian; Gold Coast City; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Team discounts across Mondrian/Ennism

F&B discounts

Global career pathways

Culture built on strong values

Job summary

Mondrian Gold Coast is seeking a Residences Manager to lead the residential side of the building and to act as Principal Licensee, the face of the Residences for owners and residents. You will oversee leasing and tenancy, ensure compliance with Queensland legislation, manage budget and reporting, and lead the concierge team to deliver five-star service and seamless integration with hotel amenities.

This role requires a current Queensland Real Estate Agent license and a track record in luxury

Qualifications

• Experience leading luxury property management or residential operations.
• Proven ability to manage teams and deliver high-end service.
• Strong knowledge of Queensland tenancy and safety legislation.
• Excellent communication with high-net-worth owners and residents.
• Experience in mixed-use or integrated developments (luxury/hospitality) is valued.
• Current Australian driver’s license.

Responsibilities

• Act as Principal Licensee and oversee leasing and rental of residential apartments.
• Ensure compliance with Queensland property, tenancy and safety legislation.
• Serve as main contact for apartment owners with discretion and professionalism.
• Lead and train the residential concierge team.
• Coordinate maintenance and conduct regular property inspections.
• Manage residential budgets and report occupancy and financial performance.
• Collaborate with hotel management to integrate shared services and residents' access to amenities.

Skills

Leadership experience

Luxury property management

Residential operations

Team leadership

Client relationship management

Knowledge of Queensland property laws

Job description

Mondrian Gold Coast brings Ennismore's lifestyle hospitality to Burleigh Heads. That means a hotel, venues people talk about, and the Mondrian Residences, where owners and residents enjoy five-star living with hotel-level service.

We're looking for a Residences Manager to run the residential side of the building. You'll be the face of the Residences for owners, the leader of our residential concierge team, and our Principal Licensee.

What you'll be doing

Acting as Principal Licensee and overseeing the leasing and rental of residential apartments

Keeping us compliant with Queensland property, tenancy and safety legislation, and managing contracts, rental agreements and tenant documentation

Being the main point of contact for apartment owners, handled with discretion and professionalism

Managing tenant relations so residents have a great experience living here

Leading and training the residential concierge team, from personal assistance to event coordination

Delivering residents' benefits, including 24-hour onsite security and access to the pool, yoga garden, BBQ area, lounge and function spaces

Working with hotel management to integrate shared services and give residents access to hotel amenities

Coordinating maintenance and running regular property inspections to keep the building at luxury standard

Managing residential budgets and reporting on occupancy, financial performance and operations

What you'll bring

A current Queensland Real Estate Agent's licence and the ability to act as Principal Licensee (essential)

Proven experience in luxury property management, residential operations or a similar leadership role

Strong knowledge of Queensland property and tenancy legislation

A track record of leading and inspiring service teams

Polish and confidence with high-net-worth owners and residents

Experience in mixed-use or integrated residential and hospitality developments (highly regarded)

A full Australian driver's licence

Why Mondrian

• Team member discounts across Ennismore and Accor hotels worldwide
• Food and beverage discounts across our venues
• Career pathways across a global lifestyle hospitality group
• A culture built on our values: tell it like it is, have fun and make friends, I've got your back, play to win, and right here, right now