Mondrian Residences Manager

Mondrian Gold Coast; Gold Coast City; Presencial; AUD 120 000 - 180 000; Tempo integral

Resumo da oferta

Mondrian Gold Coast seeks a seasoned Residences Manager to lead the residential side of the Burleigh Heads property. You’ll act as Principal Licensee and be the face of the Residences for owners, while guiding the concierge team to deliver five-star service.

You’ll oversee leasing, tenancy documents, and budgets, coordinate with hotel management, and ensure luxury standards and compliance across the building.

Qualificações

• Current Queensland Real Estate Agent’s licence and ability to act as Principal Licensee.
• Experience in luxury property management or residential operations in leadership roles.
• Strong knowledge of Queensland property and tenancy legislation.
• Proven leadership and ability to inspire service teams.
• Experience with high-net-worth owners and residents.
• Experience in mixed-use or integrated residential/hospitality developments is highly regarded.
• Valid Australian driver’s licence.

Responsabilidades

• Act as Principal Licensee and oversee leasing and rental of residential apartments.
• Ensure compliance with Queensland property, tenancy, and safety legislation.
• Manage contracts, rental agreements and tenant documentation.
• Serve as main contact for apartment owners with discretion and professionalism.
• Lead and train residential concierge team.
• Deliver residents’ benefits including 24-hour onsite security and access to amenities.
• Coordinate with hotel management to integrate shared services and facilities.
• Coordinate maintenance and property inspections.
• Manage residential budgets and report occupancy, financial performance and operations.

Conhecimentos

Real estate licence

Leadership

Luxury property management

Tenancy legislation

High-net-worth relationships

Driver's licence

Mixed-use developments

Hospitality knowledge

Descrição da oferta de emprego

Mondrian Gold Coast brings Ennismore’s lifestyle hospitality to Burleigh Heads. That means a hotel, venues people talk about, and the Mondrian Residences, where owners and residents enjoy five-star living with hotel-level service.

We’re looking for a Residences Manager to run the residential side of the building. You’ll be the face of the Residences for owners, the leader of our residential concierge team, and our Principal Licensee.

What you’ll be doing

Acting as Principal Licensee and overseeing the leasing and rental of residential apartments

Keeping us compliant with Queensland property, tenancy and safety legislation, and managing contracts, rental agreements and tenant documentation

Being the main point of contact for apartment owners, handled with discretion and professionalism

Managing tenant relations so residents have a great experience living here

Leading and training the residential concierge team, from personal assistance to event coordination

Delivering residents’ benefits, including 24-hour onsite security and access to the pool, yoga garden, BBQ area, lounge and function spaces

Working with hotel management to integrate shared services and give residents access to hotel amenities

Coordinating maintenance and running regular property inspections to keep the building at luxury standard

Managing residential budgets and reporting on occupancy, financial performance and operations

What you’ll bring

A current Queensland Real Estate Agent’s licence and the ability to act as Principal Licensee (essential)

Proven experience in luxury property management, residential operations or a similar leadership role

Strong knowledge of Queensland property and tenancy legislation

A track record of leading and inspiring service teams

Polish and confidence with high-net-worth owners and residents

Experience in mixed-use or integrated residential and hospitality developments (highly regarded)

A full Australian driver’s licence

Why Mondrian

Team member discounts across Ennismore and Accor hotels worldwide

Food and beverage discounts across our venues

Career pathways across a global lifestyle hospitality group

A culture built on our values: tell it like it is, have fun and make friends, I’ve got your back, play to win, and right here, right now