Modern Device Management Specialist

Unisys; Canberra; On-site; AUD 70,000 - 110,000; Full time

Job summary

Unisys in Canberra, Australia is seeking a mid-level Endpoint Management specialist. You will provide focused support for endpoints across an assigned organization, manage work orders in a structured ticket system, and diagnose issues to kick off problem management workflows.

You will also train associates on workstation/device usage and contribute to engineering process definitions. This role serves as a 3rd level escalation point for hardware, systems, email flow, Teams, telephony, and related

Qualifications

• BA/BS degree or equivalent combination of education and experience.
• 2–4 years of relevant experience.
• Baseline clearance required with ability to attain NV1.

Responsibilities

• Provides Endpoint Management support and services for an assigned organization, location, or function.
• Manages work orders, problems, or tasks within a structured ticket management system.
• Performs appropriate diagnostics to initiate problem management workflow process.
• Provides workstation and device training support for associates.
• Participates in the conceptual phases of identifying and solving business problems and issues.
• Contributes to the definition of engineering processes, standards, and technologies / frameworks.
• Plans, designs, implements, and maintains endpoint solutions for various platforms and devices.
• Maintains and updates operations manual and contractual reports.
• Acts as initial 3rd level escalation point to provide technical support of hardware, systems, email flow, Teams Conferences, telephony across different platforms sub-systems and/or applications.

Skills

Endpoint management

Technical support

Troubleshooting

Education

BA/BS degree

Tools

Ticketing system

Job description

What success looks like in this role:

• Provides Endpoint Management support and services for an assigned organization, location, or function.
• Manages work orders, problems, or tasks within a structured ticket management system.
• Performs appropriate diagnostics to initiate problem management workflow process.
• Provides workstation and device training support for associates.
• Participates in the conceptual phases of identifying and solving business problems and issues.
• Contributes to the definition of engineering processes, standards, and technologies / frameworks.
• Plans, designs, implements, and maintains endpoint solutions for various platforms and devices.
• Maintains and updates operations manual and contractual reports.
• Acts as initial 3rd level escalation point to provide technical support of hardware, systems, email flow, Teams Conferences, telephony across different platforms sub-systems and/or applications.

You will be successful in this role if you have:

• BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience
• Baseline clearance required with the ability to attain an NV1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity