Mobile Case Manager

Eml Group; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at 350+ retailers viaRewards

Corporate wellbeing program

Comprehensive learning and development

Annual incentive scheme

Job summary

EML Group in Sydney is expanding its team with a full-time Mobile Case Manager for our Police portfolio. You will manage your own on-road days and provide timely, face-to-face claims management and approvals in line with NSW legislation.

Based in Greater Sydney, you’ll enjoy hybrid work options, ongoing learning opportunities and an award-winning culture that recognises you. You’ll bring solid case management experience and a commitment to return-to-work outcomes.

Qualifications

• Proven case management experience and ability to return people to the workforce.
• Knowledge of the NSW workers compensation legislation and regulations
• Effective listener and conflict resolution skills.
• Excellent attention to detail, organisational skills.
• Own vehicle, NSW Driver’s License.

Responsibilities

• Deliver personalised face‑to‑face assistance to workers and employers over a defined period of time as agreed with the Case Manager
• Provide workers compensation advice to stakeholders including workers, employers and providers
• Conduct community visits inclusive of but not limited to work sites or medical clinics
• Pro‑actively achieve the optimum outcome of recovery and early sustainable return to work for workers
• Consult with the Case Manager, Providers, Employers and Return to Work Specialist where required

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI‑powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We are expanding our team which requires new Mobile Case Managers for our Police portfolio. The purpose of this role is to build on your solid case management experience. You will be able to manage your own day while providing timely and personalised face‑to‑face claims management and on‑the‑spot treatment approvals in alignment with legislation.

This is a full‑time, permanent position requiring four days per week servicing your appointed area on the road and one day per week working from home. Ad‑hoc attendance at the Sydney office will also be required during onboarding and periodically thereafter.

The role will be providing services across the Greater Sydney region, covering metropolitan and surrounding areas.

Your Responsibilities

• Deliver personalised face‑to‑face assistance to workers and employers over a defined period of time as agreed with the Case Manager
• Provide workers compensation advice to stakeholders including workers, employers and providers
• Conduct community visits inclusive of but not limited to work sites or medical clinics
• Pro‑actively achieve the optimum outcome of recovery and early sustainable return to work for workers
• Consult with the Case Manager, Providers, Employers and Return to Work Specialist where required

About You

• Proven case management experience and ability to return people to the workforce.
• Knowledge of the NSW workers compensation legislation and regulations
• Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work.
• Excellent attention to detail, organisational skills, written and verbal proficiency.
• Understanding of medical terminology and injury recovery timeframes.
• Own vehicle, insurance & current unrestricted NSW Driver’s License.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.