MNSW - Service Delivery Officer

Multicultural NSW; Parramatta; Sur place; AUD 87 000 - 95 000; Plein temps

Résumé du poste

Multicultural NSW is seeking a Service Delivery Officer to provide a dedicated on-site presence at John Maddison Tower, coordinating interpreters and ensuring seamless service delivery within a busy NSW court environment.

The role focuses on liaising with interpreters, court staff and internal teams to resolve issues, monitor outcomes and support positive client experiences in a high-volume setting.

Qualifications

• Experience in service delivery, customer service or stakeholder engagement.
• Strong communication and relationship-building skills.
• Sound judgement and problem-solving ability.
• Confidence managing competing priorities and challenging situations.
• Strong conflict resolution and de-escalation skills.
• Ability to work independently and adapt to changing operational needs.

Responsabilités

• Coordinate and support interpreters across court locations.
• Provide on-the-ground operational support and resolve service delivery issues.
• Liaise with court staff, interpreters and internal stakeholders.
• Monitor attendance and service delivery outcomes.
• Manage enquiries, complaints and challenging situations professionally.
• Identify opportunities to improve service delivery and operational efficiency.

Connaissances

Customer service

Stakeholder engagement

Communication

Problem solving

Conflict resolution

Independent work

Description du poste

Service Delivery Officer

• Location – Sydney Metro Area
• Employment type – Ongoing full-time, 35 hours per week
• Grade – Clerk Grade 3/4
• Salary – $87,199 pa - $95,482 pa plus employers’ contribution to superannuation and annual leave loading

Make a meaningful difference every day. Join our welcoming team to support access to justice, build strong relationships, and help deliver quality interpreting services across NSW courts.

Your role

As a Service Delivery Officer, you will provide a dedicated on-site presence at John Maddison Tower, ensuring interpreting services are delivered seamlessly within a busy court environment. You'll work closely with interpreters, court staff and internal teams to coordinate services, resolve issues and support positive outcomes for clients and stakeholders.

What you’ll do

• Coordinate and support interpreters across court locations.
• Provide on-the-ground operational support and resolve service delivery issues.
• Liaise with court staff, interpreters and internal stakeholders.
• Monitor attendance and service delivery outcomes.
• Manage enquiries, complaints and challenging situations professionally.
• Identify opportunities to improve service delivery and operational efficiency.

What we’re looking for

• Experience in service delivery, customer service or stakeholder engagement.
• Strong communication and relationship-building skills.
• Sound judgement and problem-solving ability.
• Confidence managing competing priorities and challenging situations.
• Strong conflict resolution and de-escalation skills.
• Ability to work independently and adapt to changing operational needs.

This is an on-site role requiring attendance at John Maddison Tower, Downing Centre and other Sydney Metro court locations as required.

Why join us?

Join a collaborative and supportive team delivering services that make a real difference to culturally and linguistically diverse communities. You'll enjoy a varied role, meaningful stakeholder engagement and the opportunity to contribute to access to justice across NSW.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on https://multicultural.nsw.gov.au/

We do work that really matters. At Multicultural NSW you'll be helping connect and unite people to develop resilient and welcoming communities. You'll be supporting NSW to be the most successful multicultural society in the world. Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Applications close Friday, 30 October 2026 at 11:59pm AEST.

Got a question? For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager Jelena Talic via email at [e-mail]. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at [e-mail]. Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds.

This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/