Mining Support Manager

Westrac Cat; Mount Thorley; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Parental leave

Novated leasing

Income protection

Discount program

Gym discounts

Job summary

WesTrac is seeking an experienced Mining Support Manager to lead our Resource Industries team in the Hunter Valley and Mudgee regions. This senior role manages strategic customer relationships, drives aftermarket growth, and optimises fleet performance for Caterpillar mining equipment.

You will lead a six-person team across technical and account management and partner with senior customers to tailor fleet support strategies, delivering value through improved physical availability and total cost

Qualifications

• Senior leadership or account management experience in mining/resources.
• Proven ability to manage strategic customer relationships and contracts.
• Strong commercial acumen with a customer-first mindset.

Responsibilities

• Build and maintain trusted relationships with senior customer stakeholders.
• Drive aftermarket, technology and service growth through site strategies.
• Lead a high-performing team and manage budgets, forecasts and contracts.
• Optimise fleet performance focusing on PA, TCO and continuous improvement.

Skills

Senior leadership

Account management

Stakeholder influence

Commercial acumen

People leadership

Communication

Job description

Job Description

Location: Mt Thorley, NSW, AU, 2330

About The Opportunity

We are seeking an experienced Mining Support Manager to join our Resource Industries team. This is a senior leadership role with direct responsibility for managing strategic customer relationships across the Hunter Valley and Mudgee regions.

As a trusted advisor to our mining customers, you will play a critical role in driving aftermarket growth, optimising fleet performance, and delivering value through improved physical availability (PA) and total cost of ownership (TCO) outcomes for Caterpillar mining equipment.

Leading a team of six highly skilled professionals across technical and account management functions, you will partner closely with senior customer stakeholders to develop and implement tailored fleet support strategies. Your ability to build strong relationships, identify opportunities, and align solutions with customer objectives will be key to delivering sustainable outcomes for both our customers and WesTrac.

This is a unique opportunity to combine commercial leadership, technical expertise, and customer engagement in a role that directly influences the success of some of the region's largest mining operations.

Key responsibilities

• Build and maintain trusted relationships with senior customer stakeholders, acting as a strategic partner across multiple mining operations.


• Collaborate, influence and negotiate across customer, operational, technical and commercial stakeholders to deliver mutually beneficial outcomes.


• Drive aftermarket, technology and service growth by identifying opportunities and executing customer-focused site strategies.


• Optimise fleet performance through proactive management of Physical Availability (PA), Total Cost of Ownership (TCO) and continuous improvement initiatives.


• Lead, coach and develop a high-performing team, fostering a strong culture of safety, accountability and operational excellence.


• Oversee site performance, budgets, forecasts and commercial agreements while identifying opportunities to improve processes, enhance customer outcomes and deliver sustainable business growth.

Skills And Experience

• Demonstrated success in a senior leadership, account management, operational or commercial role within the mining, resources or heavy equipment sector.


• Strong commercial acumen, with experience managing customer relationships, contracts and strategic business outcomes.


• Proven ability to influence, collaborate and build credibility with stakeholders at all levels, both internally and externally.


• Sound understanding of heavy mining equipment, fleet performance optimisation and Total Cost of Ownership (TCO) principles.


• Resilient and results‑driven, with the ability to navigate ambiguity, manage competing priorities and follow through to deliver outcomes.


• A proactive leader with strong communication skills, a commitment to continuous improvement, and a customer‑first approach focused on long‑term partnerships.

Why WesTrac?

At WesTrac, we're Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we're united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world's largest authorised Cat® dealers, you'll be part of an industry leader shaping what's next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.


• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.


• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award‑winning WesTrac Institute


• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles


• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed.

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.