Microsoft Field Operations Manager - QLD & NSW

Strikeforce AMC; New South Wales; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flagship program lead

Global brand exposure

Autonomy & growth

Teams across Australia

Job summary

Strikeforce AMC is seeking a Field Operations Manager to support the Microsoft Retail In-Store Presence and Training Team across southern states. You will lead the administration, governance and optimisation of the field team to deliver strong in-store execution and training, ensuring performance against Microsoft's KPIs.

The role covers QLD and NSW, reporting to the National Field Manager. It suits a highly organized, detail-oriented professional with a hands-on delivery style and ability to

Qualifications

• 4+ years’ experience managing large field teams and delivering strong performance outcomes.
• Experience in sales, merchandising, demonstrations, auditing, or field operations.
• Strong leadership, coaching, and people development capability.
• Excellent communication, negotiation, and problem-solving skills.
• Strong computer literacy across Excel, Word, PowerPoint, and Outlook.
• Current driver’s licence and willingness to travel (interstate travel required).

Responsibilities

• Lead, coach, and develop a large field team to deliver consistent performance and results
• Conduct regular field visits, coaching sessions, and performance reviews
• Drive productivity, presentation standards, and team engagement in the field
• Manage recruitment, onboarding, training, and performance management for field staff
• Build strong working relationships with Microsoft stakeholders, store managers, Retail Sales Professionals, and regional retail leaders
• Represent the program in client meetings, calls, and conferences as required
• Support the Program Manager with audits, insights, and continuous improvement recommendations
• Ensure client communications align with agreed account plans and KPI expectations
• Oversee territory planning, call scheduling, and cost-effective travel
• Maintain full compliance across payroll, expenses, reporting, and field systems
• Monitor competitor activity and market intelligence, and report insights to support decision-making
• Deliver product and campaign training to build team capability and confidence
• Identify field best practice and share insights nationally
• Foster high engagement, capability growth, and a strong performance culture aligned with Retail Safari values

Skills

Field leadership

Coaching & development

Communication

Problem-solving

MS Office Suite

Willingness to travel

Tools

MS Office Suite

Job description

About The Role

This is a high-impact field operations role supporting the Microsoft Retail In-Store Presence and Training Team across the southern states. As Field Operations Manager, you will lead the administration, governance, and optimisation of the field team to deliver strong in-store execution, effective training, and consistent performance against Microsoft KPIs across nominated retail accounts.

Supporting field operations across QLD and NSW and reporting to National Field Manager, you will act as the operational backbone of field execution, connecting management, regional stakeholders, retail partners, Microsoft, Retail Safari, and the field team to turn strategy into results at store level. This role suits someone who is highly organised, detail-oriented, naturally curious, and confident navigating complex environments, with a practical, hands-on approach to delivery.

This is a full-time field role, Monday - Friday, 9:00 - 5:30.

Why Join Retail Safari?

• Lead a flagship Microsoft retail field program
• Make a visible impact with a global brand
• Enjoy autonomy, responsibility, and career growth opportunities
• Work with passionate, high-performing teams across Australia

Key Responsibilities

Field Leadership & Performance

• Lead, coach, and develop a large field team to deliver consistent performance and results
• Conduct regular field visits, coaching sessions, and performance reviews
• Drive productivity, presentation standards, and team engagement in the field
• Manage recruitment, onboarding, training, and performance management for field staff

Client & Stakeholder Management

• Build strong working relationships with Microsoft stakeholders, store managers, Retail Sales Professionals, and regional retail leaders
• Represent the program in client meetings, calls, and conferences as required
• Support the Program Manager with audits, insights, and continuous improvement recommendations
• Ensure client communications align with agreed account plans and KPI expectations

Operational Excellence

• Oversee territory planning, call scheduling, and cost-effective travel
• Maintain full compliance across payroll, expenses, reporting, and field systems
• Monitor competitor activity and market intelligence, and report insights to support decision-making

Training, Capability & Culture

• Deliver product and campaign training to build team capability and confidence
• Identify field best practice and share insights nationally
• Foster high engagement, capability growth, and a strong performance culture aligned with Retail Safari values

What Success Looks Like

• Consistent delivery of Microsoft KPIs and service levels
• High-quality in-store execution across the region
• Engaged, well-trained, and high-performing field teams
• Strong client satisfaction and trusted partnership status

Skills & Experience

• Minimum 4+ years’ experience managing large field teams and delivering strong performance outcomes
• Proven experience in sales, merchandising, demonstrations, auditing, or field operations
• Strong leadership, coaching, and people development capability
• Excellent communication, negotiation, and problem-solving skills
• Strong computer literacy across Excel, Word, PowerPoint, and Outlook
• Current driver’s licence and willingness to travel (interstate travel required)

Desirable

• Experience working on Microsoft or technology retail programs
• Train-the-Trainer qualification
• Understanding of agency or outsourced field marketing models

About Us

Retail Safari, part of Strikeforce, is a leading field marketing services agency helping brands connect with customers through a range of channels including merchandising, assisted selling, mystery shopping and brand activation.

We partner with some of the world's most recognised brands to deliver engaging customer experiences through our field teams across Australia.

Curious to learn more? Check out our website https://retailsafari.com.au/

We’re proud to be an equal opportunity employer and welcome people from all backgrounds, experiences and perspectives. We’re committed to creating a workplace where everyone is treated fairly, respectfully and has the opportunity to succeed.

Applicants must have valid Australian working rights that allow them to meet the hours and requirements of the role.

Please note only shortlisted candidates will be contacted.

About Strikeforce

Strikeforce AMC is a progressive Australian company representing a portfolio of market leading brands ranged nationally in supermarkets, hardware and mass merchants. For over 40 years we have assisted with shopper marketing solutions across Australia.

Our People Succeed because they genuinely love what they do, if this sounds like you, we would love to hear from you.