Field Operations Leader — National Retail Tech Programs

Strikeforce AMC; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Retail Safari, part of Strikeforce, is seeking a Field Operations Manager to lead the administration, governance and optimisation of our field team for Microsoft retail in-store programs across Australia. You will drive workforce performance, coach field staff, and ensure KPI achievement in partnered accounts.

The role requires highly organised, detail-oriented individuals with hands-on delivery experience, and a willingness to travel interstate to support field operations.

Qualifications

• Minimum 4+ years’ experience managing large field teams.
• Experience in sales, merchandising, demonstrations, auditing, or field operations.
• Strong leadership, coaching, and people development capability.
• Excellent communication, negotiation, and problem-solving skills.
• Current driving licence and willingness to travel interstate.
• Experience working on Microsoft or technology retail programs.
• Understanding of agency or outsourced field marketing models.
• Proficient in MS Office (Excel/Word/PowerPoint/Outlook).

Responsibilities

• Lead, coach, and develop a large field team to deliver consistent performance and results.
• Conduct regular field visits, coaching sessions, and performance reviews.
• Drive productivity, presentation standards, and team engagement in the field.
• Manage recruitment, onboarding, training, and performance management for field staff.
• Build strong relationships with Microsoft stakeholders, store managers, and regional leaders.
• Represent the program in client meetings, calls, and conferences as required.
• Support audits, insights, and continuous improvement recommendations.
• Ensure client communications align with account plans and KPI expectations.

Skills

Field leadership

Coaching & development

Communication skills

MS Office proficiency

Driving licence & travel

Microsoft/tech retail experience

Field marketing knowledge

Tools

Excel

Word

PowerPoint

Outlook

Job description

Retail Safari, part of Strikeforce, is seeking a Field Operations Manager to lead the administration, governance and optimisation of our field team for Microsoft retail in-store programs across Australia. You will drive workforce performance, coach field staff, and ensure KPI achievement in partnered accounts.

The role requires highly organised, detail-oriented individuals with hands-on delivery experience, and a willingness to travel interstate to support field operations.