Microsoft Dynamics CRM Functional Lead

DigitalRecruiter™ APP; City of Brisbane; On-site; AUD 60,000 - 100,000; Full time

Job summary

A leading IT services provider is seeking an experienced Microsoft Dynamics CRM Functional Lead in Brisbane. The ideal candidate will have over 7 years of experience in functional roles, leading CRM implementation, and optimising systems. Responsibilities include delivery management, stakeholder engagement, and adhering to best practices in CRM. This full-time role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 7+ years of experience in Microsoft Dynamics CRM functional roles.
• Proven experience in leading CRM implementation and upgrade projects.
• Strong knowledge of CRM modules including Sales, Customer Service, Marketing, Field Service.

Responsibilities

• Lead end-to-end functional delivery of Microsoft Dynamics CRM projects.
• Conduct workshops with business stakeholders for requirements gathering.
• Monitor system performance and identify optimisation opportunities.

Skills

Microsoft Dynamics CRM / Dynamics 365 CE functional roles

Leadership skills

Stakeholder management

Problem-solving

Analytical abilities

Education

Microsoft Dynamics 365 Functional Consultant certification(s)

Tools

Power Platform (Power Apps, Power Automate, Power BI)

Job description

2 days ago Be among the first 25 applicants

We are seeking an experienced Microsoft Dynamics CRM Functional Lead for one our Clients to take ownership of solution design, implementation, and optimisation of Microsoft Dynamics CRM across business units. This role requires a strong mix of functional expertise, stakeholder engagement, and leadership skills to ensure seamless delivery and adoption of CRM solutions that align with organisational goals.

Key Responsibilities

• Lead end-to-end functional delivery of Microsoft Dynamics CRM projects, from requirements gathering to go-live and post-implementation support.
• Conduct workshops with business stakeholders to understand, analyse, and document functional requirements.
• Translate business needs into functional specifications and work closely with technical teams for solution design and customisation.
• Configure Dynamics CRM modules including Sales, Customer Service, Marketing, and Field Service.
• Define business process flows, workflows, dashboards, and reports within CRM.
• Manage UAT (User Acceptance Testing) process, ensuring deliverables meet business expectations.
• Provide guidance and mentorship to CRM team members, including functional consultants and business analysts.
• Collaborate with development teams to oversee integration of CRM with other business applications.
• Monitor system performance and identify opportunities for optimisation and automation.
• Stay updated on Microsoft Dynamics 365 roadmap, features, and industry best practices.

Skills & Experience

• 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 CE functional roles.
• Proven experience in leading CRM implementation and upgrade projects.
• Strong knowledge of CRM modules (Sales, Customer Service, Marketing, Field Service).
• Ability to map business requirements to CRM functionality effectively.
• Experience in creating functional design documents, test scripts, and training material.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and analytical abilities.

Preferred:

• Microsoft Dynamics 365 Functional Consultant certification(s).
• Experience with Power Platform (Power Apps, Power Automate, Power BI).
• Exposure to integration tools and middleware.
• Experience in Agile or hybrid project delivery environments.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at DigitalRecruiter APP by 2x

Sign in to set job alerts for “Microsoft Specialist” roles.

Standing Expression of Interest - All Roles

Brisbane City, Queensland, Australia 20 hours ago

Brisbane, Queensland, Australia 4 months ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia A$60,000.00-A$100,000.00 2 months ago

Software Development Graduate (2025, Stores)

Brisbane, Queensland, Australia 4 days ago

South Brisbane, Queensland, Australia 6 hours ago

Brisbane City, Queensland, Australia A$70,000.00-A$90,000.00 1 week ago

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia $80,000.00-$200,000.00 2 months ago

Eagle Farm, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 5 hours ago

Brisbane City, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 5 hours ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia A$100.00-A$140.00 2 days ago

Brisbane, Queensland, Australia 5 hours ago

Stafford Heights, Queensland, Australia 1 week ago

Software Engineering Specialist - Human Data

Greater Brisbane Area $55.00-$65.00 1 month ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia 3 days ago

Microsoft Dynamics 365 CRM Technical Lead

Brisbane, Queensland, Australia 2 weeks ago

Lead Full Stack Developer - Beam Brisbane, Sydney or Melbourne

Brisbane, Queensland, Australia 1 week ago

Nathan, Queensland, Australia A$113,713.03-A$127,923.91 1 week ago

Norman Park, Queensland, Australia 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.