Mgr Dig Cust Solutions & Integration

Sydney Metro; Sydney; On-site; AUD 163,000 - 183,000; Full time

Job summary

Sydney Metro is seeking a Product Manager within Information & Communications Technology to deliver customer-centred digital solutions and integrated products that create a seamless experience for Sydney Metro customers.

You will champion customer needs, lead the definition, planning and integration of digital customer solutions across projects and operations, translate insights into practical improvements, and leverage emerging technologies including AI to align customer-facing products with

Qualifications

• Strong customer advocacy, digital product and stakeholder management capabilities, formed across customer experience, product management, transport, government or other large matrix organisations.
• Experience in a customer experience role within a large commercial or government setting; strong knowledge of digital strategy and AI technologies; relevant tertiary qualifications in communications, project management, business management or a related discipline.

Responsibilities

• Work as part of a team delivering customer-centred digital solutions and integrated products that create an easy and seamless experience for Sydney Metro customers.
• This role will champion customer needs and lead the definition, planning and integration of digital customer solutions across projects and operations, translating customer insights into practical improvements and aligning customer-facing products with the broader Transport network.

Job description

Organisation/Entity: Sydney Metro

Job category: Information & Communication Technology

Job location:

Sydney, NSW, AU, 2000

Job reference number: 110650

Employment type: Permanent Full-Time

Salary range: $163145.0-$182721.0

You're open to a change of direction and a new challenge.

You're future focused and know how important it is to create and deliver designs that shape user experiences. You'll help us leverage emerging technologies to transform the way whole communities interact.

In this role, you'll:

Work as part of a team delivering customer-centred digital solutions and integrated products that create an easy and seamless experience for Sydney Metro customers.

This role will see you champion customer needs and lead the definition, planning and integration of digital customer solutions across projects and operations. You will translate customer insights and pain points into practical improvements, shape the use of emerging technologies including artificial intelligence, and align customer-facing products with the broader Transport network in a complex, future-focused environment.

You will build trusted relationships across technical, operational and project teams, influence stakeholders to embed customer-centred design, and manage initiatives that improve the quality, consistency and integration of digital services. The role offers the opportunity to combine strategic thinking with tangible delivery while contributing to the ongoing development of Sydney Metro's digital customer offering.

For more information on this position and business unit, view the role description and information pack.

About You

Your strong customer advocacy, digital product and stakeholder management capabilities, formed across customer experience, product management, transport, government or other large matrix organisations, will see you excel in turning customer insights into practical digital solutions. You will bring credibility and clarity to complex conversations, navigate competing priorities and influence technically and operationally diverse stakeholders to take timely action and deliver integrated, customer-focused outcomes.

You’re recognised as an influential and collaborative communicator, skilled at translating complex information for diverse audiences, building trusted relationships and maintaining momentum in a fast-paced environment. You will have demonstrated experience in a customer experience role within a large commercial or government setting, strong knowledge of digital strategy and AI technologies, and relevant tertiary qualifications in communications, project management, business management or a related discipline.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Sydney Metro delivers Australia's biggest public transport project and first driverless railway. We engage with our customers and community, and contribute to vibrant and attractive places through station design, interchanges and precincts.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Applications close 11:59 PM Wednesday, 16 September 2026

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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